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Volumn 14, Issue 6, 2003, Pages 3-10

The profits and perils of international outsourcing

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EID: 77953871751     PISSN: 10448136     EISSN: 10970053     Source Type: Journal    
DOI: 10.1002/jcaf.10193     Document Type: Article
Times cited : (7)

References (23)
  • 2
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    • Jamaica: A call center destination
    • Beatty, J. (2002). Jamaica: A call center destination. Customer Inter@ction Solutions, 21 (4), 70–72.
    • (2002) Customer Inter@ction Solutions , vol.21 , Issue.4 , pp. 70-72
    • Beatty, J.1
  • 4
    • 85114002847 scopus 로고    scopus 로고
    • Retrieved May 20, from
    • Outsourcing Law Web site. Retrieved May 20, 2003, from http://www.outsourcing-law.com/articles/legalview.asp
    • (2003)
  • 5
    • 5444275863 scopus 로고    scopus 로고
    • The new global job shift: The next round of globalization is sending upscale jobs offshore
    • Engardio, P., Bernstein, A., & Kripalani, M. (2003, February). The new global job shift: The next round of globalization is sending upscale jobs offshore. Business Week, 3818, 50–60.
    • (2003) Business Week , vol.3818 , pp. 50-60
    • Engardio, P.1    Bernstein, A.2    Kripalani, M.3
  • 7
    • 85113997053 scopus 로고    scopus 로고
    • Retrieved on May 20, from
    • Retrieved on May 20, 2003, from http://www4.gartner.com/2_events/audioconferences/attachments/1
    • (2003)
  • 9
    • 33746106611 scopus 로고    scopus 로고
    • Risks and benefits for the companies that outsource abroad
    • Grieves, K. (2002). Risks and benefits for the companies that outsource abroad. Accountancy Ireland, 34 (5), 18.
    • (2002) Accountancy Ireland , vol.34 , Issue.5 , pp. 18
    • Grieves, K.1
  • 12
  • 13
    • 85113957014 scopus 로고    scopus 로고
    • Technical support outsourcing: Taking control of costs
    • Novak, L.G. (2001). Technical support outsourcing: Taking control of costs. IT Support News, 21 (11), 20.
    • (2001) IT Support News , vol.21 , Issue.11 , pp. 20
    • Novak, L.G.1
  • 15
    • 0742293886 scopus 로고    scopus 로고
    • Passages beyond India
    • Overby, S. (2003). Passages beyond India. CIO, 16 (6), 60–61.
    • (2003) CIO , vol.16 , Issue.6 , pp. 60-61
    • Overby, S.1
  • 17
    • 85114007806 scopus 로고    scopus 로고
    • Retrieved on May 20, from
    • Outsourcing Journal.Com, 1–7. Retrieved on May 20, 2003, from www.outsourcingcenter.com
    • (2003) Outsourcing Journal.Com , pp. 1-7
  • 19
    • 78650818668 scopus 로고    scopus 로고
    • Retrieved on May 20, from
    • Call Center Magazine [Electronic version], Retrieved on May 20, 2003, from http://www.commweb.com/article/CCM20020729S0004
    • (2003) Electronic Version
  • 20
    • 2942513898 scopus 로고    scopus 로고
    • Thinking through outsourcing
    • Read, B. (2003). Thinking through outsourcing. Call Center Magazine, 16 (2), 52–58.
    • (2003) Call Center Magazine , vol.16 , Issue.2 , pp. 52-58
    • Read, B.1
  • 21
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    • BPO bound for Bombay
    • Ribeiro, J. (2002). BPO bound for Bombay. InfoWorld, 24 (12), 43–44.
    • (2002) InfoWorld , vol.24 , Issue.12 , pp. 43-44
    • Ribeiro, J.1
  • 23
    • 85113969980 scopus 로고    scopus 로고
    • Tax season: Ready, set, prepare!
    • Scott, R. (2003). Tax season: Ready, set, prepare! Accounting Technology, 19 (1), 36–38.
    • (2003) Accounting Technology , vol.19 , Issue.1 , pp. 36-38
    • Scott, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.