Satisfaction with academic advising: Developing a measurement tool

Quality in Higher Education

Volumn 4, Issue 3, 1998, Pages 247-256

  Arnold, Karen ^a   Fisher, Caroline ^a   Glover, Robert ^a  

^a LOYOLA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77953679308     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/1353832980040305     Document Type: Article

References (15)

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3. Deming, W.E., 1986. Out of the Crisis, Cambridge, MA: Massachusetts Institute of Technology.
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7. Geiger, J.E., and Rush, G.M., 1994. ‘Faculty advising as a change agent’. Virginia Community College Association Journal, 9(1): 9–13.
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11. Pascarella, E., and Terenzini, P., 1991. How College Affects Students: Findings and insights from twenty years of research, New York: Jossey-Bass.
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15. Woodruff, R.B., and Gardial, S.F., 1996. Know Your Customer: New approaches to understanding customer value and satisfaction, Cambridge, MA: Blackwell.