Paying for enhanced service: Comparing patients experiences in a concierge and general medicine practice

Patient

Volumn 2, Issue 2, 2009, Pages 95-103

  Ko, Justin M ^a,e   Rodriguez, Hp ^b   Fairchild, David G ^a   Rodday, Angie Mae C ^c   Safran, Dana G ^a,c,d  

^a Blue Cross Blue Shield of Massachusetts   (United States)

^b TUFTS UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c UNIVERSITY OF WASHINGTON   (United States)

^d TUFTS MEDICAL CENTER   (United States)

^e ST LUKE S ROOSEVELT HOSPITAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AMBULATORY CARE; ARTICLE; COMPARATIVE STUDY; CONCIERGE MEDICAL PRACTICE; CONSUMER; DOCTOR PATIENT RELATION; EXPERIENCE; GENERAL PRACTICE; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HEALTH SERVICE; MEDICAL PRACTICE; PATIENT ASSESSMENT; PHYSICIAN; POSTAL MAIL; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; QUESTIONNAIRE; RANDOM SAMPLE; UNIVERSITY HOSPITAL;

EID: 77953173595     PISSN: 11781653     EISSN: 11781661     Source Type: Journal    
DOI: 10.2165/01312067-200902020-00005     Document Type: Article

References (28)

1. Stein M. Independent personal medical care. J Am Physicians Surgeons 2007; 12 (1): 28-9
2. US Government Accountability Office. Physician services:concierge care characteristics and considerations for Medicare [report to Congressional Committees; GAO-05-929]. Washington, DC: US GAO, 2005 Aug [online]. Available from URL: http://www.gao.gov/new.items/d05929.pdf[Accessed 2008 Feb 17]
3. Carter J. What makes a high-earning family physician? Fam Pract Manag 2005 Jul; 12 (7): 16, 19-20
4. Glendinning D. Medicare trustees: gloomy forecast for physician reimbursement rates. Am Med News 2005 Apr 11 [online]. Available from URL: http://www.ama-assn.org/amednews/2005/04/11/gvl10411.htm [Accessed 2008 Feb 17]
5. Brennan TA. Luxury primary care: market innovation or threat to access? N Engl J Med 2002 Apr 11; 346 (15): 1165-8
6. Landon BE, Aseltine Jr R, Shaul JA, et al. Evolving dissatisfaction among primary care physicians. Am J Manag Care 2002 Oct; 8 (10): 890-901
7. Landon BE, Reschovsky JD, Pham HH, et al. Leaving medicine: the consequences of physician dissatisfaction.Med Care 2006 Mar; 44 (3): 234-42
8. Montgomery JE, Irish JT, Wilson IB, et al. Primary care experiences of medicare beneficiaries, 1998 to 2000. J Gen Intern Med 2004 Oct; 19 (10): 991-8
9. Murphy J, Chang H, Montgomery JE, et al. The quality of physician-patient relationships: patients' experiences 1996-1999. J Fam Pract 2001 Feb; 50 (2): 123-9
10. Murray A, Montgomery JE, Chang H, et al. Doctor discontent: a comparison of physician satisfaction in different delivery system settings, 1986 and 1997. J Gen Intern Med 2001 Jul; 16 (7): 452-9
11. LeClaire J. Is there a doctor in the house? Edward Goldman thinks patients will pay a premium for personalized preventive health care through membership in MDVIP. South Florida CEO 2006 Mar [online]. Available from URL:http://findarticles.com/p/articles/mi-m0OQD/is-3-10/ai-n16125613 [Accessed 2008 Feb 12]
12. Safran DG, Karp M, Coltin K, et al. Measuring patients' experiences with individual primary care physicians: results of a statewide demonstration project. J Gen Intern Med 2006 Jan; 21 (1): 13-21
13. Rodriguez HP, von GT, Chang H, et al. Patient samples for measuring primary care physician performance: who should be included? Med Care 2007 Oct; 45 (10): 989-96
14. Stata Statistical Software. Release 10 [computer program].College Station (TX): StataCorp LP, 2007
15. Damberg CL, Raube K, Williams T, et al. Paying for performance: implementing a statewide project in California. Qual Manag Health Care 2005 Apr; 14 (2): 66-79
16. Rodriguez HP, Anastario MP, Frankel RM, et al. Can teaching agenda-setting skills to physicians improve clinical interaction quality? A controlled intervention. BMC Med Educ 2008; 8: 3
17. Tai-Seale M, McGuire T, Colenda C, et al. Two-minute mental health care for elderly patients: inside primary care visits. J Am Geriatr Soc 2007 Dec; 55 (12): 1903-11
18. Tai-Seale M, McGuire TG, Zhang W. Time allocation in primary care office visits. Health Serv Res 2007 Oct; 42 (5):1871-94
19. Bodenheimer T, Laing BY. The teamlet model of primary care. Ann Fam Med 2007 Sep; 5 (5): 457-61
20. Yarnall KS, Pollak KI, Ostbye T, et al. Primary care: is there enough time for prevention? Am J Public Health 2003 Apr;93 (4): 635-41
21. Ostbye T, Yarnall KS, Krause KM, et al. Is there time for management of patients with chronic diseases in primary care? Ann Fam Med 2005 May; 3 (3): 209-14
22. Rodriguez HP, Rogers WH, Marshall RE, et al. The effects of primary care physician visit continuity on patients' experiences with care. J Gen Intern Med 2007 Jun; 22 (6):787-93
23. Rodriguez HP, Rogers WH, Marshall RE, et al. Multi-disciplinary primary care teams: effects on the quality of clinician-patient interactions and organizational features of care. Med Care 2007 Jan; 45 (1): 19-27
24. Wagner EH, Reid RJ. Are continuity of care and teamwork incompatible? Med Care 2007 Jan; 45 (1): 6-7
25. Alexander GC, Kurlander J, Wynia MK. Physicians in retainer (''concierge'') practice: a national survey of physician, patient, and practice characteristics. J Gen Intern Med 2005 Dec; 20 (12): 1079-83
26. Sweeney J, Hausknecht D, Soutar G. Cognitive dissonance after purchase: a multidimensional scale. Psychol Marketing 2000 May; 17 (5): 369-85
27. Goroll AH, Berenson RA, Schoenbaum SC, et al. Funda mental reform of payment for adult primary care: comprehensive payment for comprehensive care. J Gen Intern Med 2007 Mar; 22 (3): 410-5
28. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ 1995 May 1; 152 (9): 1423-33