Measuring user experience of websites: Think aloud protocols and an emotion word prompt list

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2010, Pages 3673-3678

  Petrie, Helen ^a   Precious, John ^a  

^a UNIVERSITY OF YORK   (United Kingdom)

Author keywords

Emotion; Evaluation; User experience; Website

Indexed keywords

EMOTION; EMOTIONAL REACTIONS; INTERACTIVE TECHNOLOGY; PROMPT LIST; THINK-ALOUD PROTOCOL; USER EXPERIENCE;

HUMAN ENGINEERING; USER INTERFACES;

WORLD WIDE WEB;

EID: 77953108680     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1753846.1754037     Document Type: Conference Paper

References (8)

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2. Dumas, J.S. and Redish, J.C. (1999). A practical guide to usability testing. Exeter, UK: Intellect.
3. Ericsson, A. K. and Simon, H. A. (1993). Protocol Analysis - Rev'd Edition: Verbal Reports as Data. The MIT Press, revised edition
4. Haak, M., de Jong, M., and Schellens, P. J. (2003). Retrospective vs. concurrent think-aloud protocols: testing the usability of an online library catalogue. Behaviour & Information Technology, 22(5):339-351.
5. Harrison, C. (2009). Exploring emotional web experience: more than just usability and good design. PhD Thesis, University of York, UK.
6. th French-speaking Conference on Human-Computer Interaction - Conference Francophone sur l'Interaction Homme-Machine).
7. International Organization for Standardization. (ISO). ISO/DIN CD 9241: Ergonomics of human-system interaction. Part 210: Human-centred design for interactive systems. Geneva, Switzerland: ISO.
8. Petrie, H. and Harrison, C. (2009). Measuring users' emotional reactions to websites. In Proceedings of CHI 2009 (Extended Abstracts), April 4-9, 2009, Boston Massachusetts, USA. New York: ACM Press.