A comparative study of individual acceptance of instant messaging in the US and China: A structural equation modeling approach

Communications of the Association for Information Systems

Volumn 26, Issue 1, 2010, Pages 85-106

  Li, Dahui ^a   Chau, Patrick Y K ^b   van Slyke, Craig ^c  

^a UNIVERSITY OF MINNESOTA DULUTH   (United States)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

^c SAINT LOUIS UNIVERSITY   (United States)

Author keywords

Culture; Factorial invariance; Instant messaging; Perceived critical mass; Perceived enjoyment; Perceived usefulness; Relationship commitment; Structural equation modeling

Indexed keywords

CELL CULTURE; STUDENTS;

CRITICAL MASS; FACTORIAL INVARIANCE; INSTANT MESSAGING; PERCEIVED ENJOYMENT; PERCEIVED USEFULNESS; RELATIONSHIP COMMITMENTS; STRUCTURAL EQUATION MODELING;

MESSAGE PASSING;

EID: 77953057566     PISSN: 15293181     EISSN: None     Source Type: Journal    
DOI: 10.17705/1cais.02605     Document Type: Article

References (91)

1. Adams, G., and V.C. Plaut (2003) ''The Cultural Grounding of Personal Relationship: Friendship in North American and West African Worlds'', Personal Relationships (10), pp. 333-347.
2. Agarwal, R., E. Karahanna (2000) ''Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage'', MIS Quarterly (24)4, pp. 665-694.
3. Agnew, C.R., et al. (1998) ''Cognitive Interdependence: Commitment and the Mental Representation of Close Relationships'', Journal of Personality & Social Psychology (74)4, pp. 939-954.
4. Ajzen, I. (1991) ''The Theory of Planned Behavior'', Organizational Behavior and Human Decision Processes (50)2, pp. 179-211.
5. AP-AOL, (2007) ''AP-AOL Instant Messaging Trends Survey Reveals Popularity of Mobile Instant Messaging'', http://corp.aol.com/press-releases/2007/11/ap-aol-instant-messaging-trends-survey-reveals-popularity-mobile-instant-mess, (current August 31, 2009).
6. Baumeister, R.F., and M.R. Leary (1995) ''The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human Motivation'', Psychological Bulletin (117)3, pp. 497-529.
7. Bluedorn, A.C., C.F Kaufman, and P.M. Lane (1992) ''How Many Things Do You Like to Do at Once? An Introduction to Monochronic and Polychronic Time'', Academy of Management Executive (6)4, pp. 17-26.
8. Boneva, B., R. Kraut, and D. Frohlich (2001) ''Using E-mail for Personal Relationships: The Difference Gender Makes'', American Behavioral Scientist (45)3, pp. 530-549.
9. Brislin, R.W. (1986) ''The Wording and Translation of Research Instruments'' in Jonner, W.J., and J.W. Berry (eds.) Field Methods in Cross-cultural Research, Beverly Hills, CA: Sage, pp. 137-164.
10. China Internet Network Information Center (2004) Analysis Report on the 13th Survey Report. Statistical Reports on the Internet Development in China, Beijing.
11. Chau, P.Y.K. (1997) ''Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach'', Decision Sciences (28)2, pp. 309-334.
12. Chau, P.Y.K., et al. (2002) ''Cultural Differences in the Online Behavior of Consumers'', Communications of the ACM (45)101, pp. 38-143.
13. Cheung, P.C., and R.B. Rensvold (1999) ''Testing Factorial Invariance Across Groups: A Reconceptualization and Proposed New Method'', Journal of Management (25)1, pp. 1-27.
14. Davies, A., L. Hamp-Lyons, and C. Kemp (2003) ''Whose Norms? International Proficiency Tests in English'', World English (22)4, pp. 571-584.
15. Davis, F.D. (1989) ''Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology'', MIS Quarterly (13)3, pp. 319-340.
16. Davis, F.D., R.P. Bagozzi, and P.R. Warshaw (1989) ''User Acceptance of Computer Technology: A Comparison of Two Theoretical Models'', Management Science (35)8, pp. 982-1003.
17. Davis, F.D., R.P. Bagozzi, and P.R. Warshaw (1992) ''Extrinsic and Intrinsic Motivation to Use Computers in the Workplace'', Journal of Applied Social Psychology (22)14, pp. 1111-1132.
18. Deutsch, M., and H.B. Gerard (1955) ''A Study of Normative and Information Social Influences upon Individual Judgment'', Journal of Abnormal and Social Psychology (51), pp. 629-636.
19. Dion, K.L., and K.K. Dion (1988) ''Romantic Love: Individual and Cultural Perspectives'' in Sternberg, R. and M. Barnes (eds.) The Psychology of Love, New Haven, CT: Yale University Press, pp. 264-292.
20. Doll, W.J., A. Hendrickson, and X. Deng (1998) ''Using Davis's Perceived Usefulness and Ease-of-use Instruments for Decision Making: A Confirmatory and Multigroup Invariance Analysis'', Decision Sciences (29)4, pp. 839-869.
21. Finholt, T., and L.S. Sproull (1990) ''Electronic Groups at Work'', Organization Science (1)1, pp. 41-64.
22. Fishbein, M., and I. Ajzen (1975) Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, MA: Addison-Wesley.
23. Ford, D.P., C.E. Connelly, and D.B. Meister (2003) ''Information Systems Research and Hofstede's Culture's Consequences: An Uneasy and Incomplete Partnership'', IEEE Transactions on Engineering Management (50)1, pp. 8-25.
24. Fornell, C., and D.F. Larcker (1981) ''Evaluating Structural Equations with Unobservable Variables and Measurement Error'', Journal of Marketing Research (18)1, pp. 39-50.
25. Fried, J. (1995) Shifting Paradigms in Student Affairs, Lanham, MD: University Press of America.
26. Gallupe, R.B., and F.B. Tan (1999) ''A Research Manifesto for Global Information Management'', Journal of Global Information Management (7)3, pp. 5-18.
27. Gelfand, M.J., M. Erez, and Z. Aycan (2007) ''Cross-cultural Organizational Behavior'', Annual Review of Psychology (58), pp. 479-514.
28. Gudykunst, W.B. (1997) ''Cultural Variability in Communication'', Communication Research (24)4, pp. 327-348.
29. Hall, E. (1976) Beyond Culture. New York, NY: Doubleday.
30. Hall, E. (1982) The Hidden Dimension. New York, NY: Anchor/Doubleday.
31. Hassenzahl, M., A. Beu, and M. Burmester (2001) ''Engineering Joy'', IEEE Software (18)1, pp. 70-76.
32. Hofstede, G. (1991) Cultures and Organizations: Software of the Mind. London: McGraw-Hill.
33. Hofstede, G. (2001) Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations, Thousand Oakes, CA: Sage.
34. Holbrook, M.B., and E.C. Hirschman (1982) ''The Experiential Aspects of Consumption: Consumer Fantasies, Feelings and Fun'', Journal of Consumer Research (9)2, pp. 132-140.
35. Igbaria, M., S.Parasuraman,and J.J. Baroudi (1996) ''A Motivational Model of Microcomputer Usage'', Journal of Management Information Systems (13)1, pp. 127-144.
36. Ilie, V., C. Van Slyke, G. Green, and H. Lou (2005) ''Gender Differences in Perceptions and Use of Communication Technologies: A Diffusion of Innovation Approach'', Information Resource Management Journal (18)3, pp. 16-31.
37. Jarvenpaa, S.L., and D.E. Leidner (1998) ''Communication and Trust in Global Virtual Teams'', Journal of Computer Mediated Communications (3)4.
38. Jöreskog, K.G., and D. Sörbom (1996) LISREL 8: User's Reference Guide, Chicago: Scientific Software International.
39. Kanter, R.M. (1972) Commitment and Community: Communes and Utopias in Sociological Perspective, Cambridge, MA: Harvard University Press.
40. Karahanna, E., J.R. Evaristo, and M. Srite (2002) ''Methodological Issues in MIS Cross-cultural Research'', Journal of Global Information Management (10)1, pp. 48-55.
41. Keil, M., J. Mann, and A. Rai (2000) ''Why Software Projects Escalate: An Empirical Analysis and Test of Four Theoretical Models'', MIS Quarterly (24)4, pp. 631-664.
42. Kim, M.S. (2002) Non-Western Perspectives on Human Communication: Implications for Theory and Practice, Thousand Oaks, CA: Sage Publications.
43. Kock, N. (2005) ''Media Richness or Media Naturalness? The Evolution of Our Biological Communication Apparatus and Its Influence on Our Behavior Toward E-communication Tools'', IEEE Transactions on Professional Communication (48)2, pp. 117-130.
44. Kraut, R., et al. (1998) ''Varieties of Social Influence: The Role of Utility and Norms in the Success of a New Communication Medium'', Organization Sciences (9)4, pp. 437-453.
45. Li, D., P.Y.K. Chau, and H. Lou (2005) ''Understanding Individual Adoption of Instant Messaging: An Empirical Investigation'', Journal of the Association for Information Systems (6)4, pp. 102-129.
46. Lin, Y.H.W., and C.E. Rusbult (1996) ''Commitment to Dating Relationships and Cross-sex Friendships in America and China'', Journal of Social and Personal Relationships (12), pp. 7-26.
47. Lou, H., W. Luo, and D. Strong (2000) ''Perceived Critical Mass Effect on Groupware Acceptance'', European Journal of Information Systems (9)2, pp. 91-103.
48. Markus, H., and S. Kitayama (1991) ''Culture and the Self: Implications for Cognition, Emotion, and Motivation'', Psychological Review (98), pp. 224-253.
49. Markus, H., and S. Kitayama (1998) ''The Cultural Psychology of Personality'', Journal of Cross-Cultural Psychology (29)1, pp. 63-87.
50. Markus, M.L. (1987) ''Toward a 'Critical Mass' Theory of Interactive Media: Universal Access, Interdependence and Diffusion'', Communication Research (14)5, pp. 491-511.
51. McCoy, S., D. Galletta, and W. King (2005) ''Integrating National Culture into IS Research: The Need for Current individual-level measures'', Communications of the AIS (15), pp. 211-224.
52. Myers, M.D., and F.B. Tan (2002) ''Beyond Models of National Culture in Information Systems Research'', Journal of Global Information Management (10)1, pp. 24-32.
53. Nunnally, J. (1978) Psychometric Theory, New York: McGraw Hill.
54. Okun, B.F., J. Fried, J., and M.L. Okun (1999) Understanding Diversity: A Learning-as-Practice Primer, Pacific Grove, CA: Brooks/Cole Publishing Company.
55. Oliver, P.E., G. Marwell, and R. Teixeira (1985) ''A Theory of the Critical Mass. I. Interdependence, Group Heterogeneity, and the Production of Collective Action'', American Journal of Sociology (9)1:3, pp. 522-556.
56. Podsakoff, P.M., et al. (2003) ''Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies'', Journal of Applied Psychology (88)5, pp. 879-903.
57. Rennecker, J., and L. Godwin (2003) ''Theorizing the Unintended Consequences of Instant Messaging (IM) for Worker Productivity'', Sprouts: Working Papers on Information Environments. Systems and Organizations.
58. Rice, R.E., J. D'Ambra, and E. More (1998) ''Cross-cultural Comparison of Organizational Media Evaluation and Choice'', Journal of Communication (48)3, pp. 3-26.
59. Rice, R.E., et al. (1990) ''Individual and Network Influences on the Adoption and Perceived Outcomes of Electronic Messaging'', Social Networks (12)1, pp. 27-55.
60. Rusbult, C.E. (1983) ''A Longitudinal Test of the Investment Model: The Development (and Deterioration) of Satisfaction and Commitment in Heterosexual Involvements'', Journal of Personality & Social Psychology (45)1, pp. 101-117.
61. Rusbult, C.E., J.M. Martz, and C.R. Agnew (1998) ''The Investment Model Scale: Measuring Commitment Level, Satisfaction Level, Quality of Alternatives, and Investment Size'', Personal Relationships (5)4, pp. 357-387.
62. Samovar, L., and R. Porter (1994) Intercultural Communication: A Reader, Belmont, CA: Wadsworth.
63. Sanchez-Burks, J. (2002) ''Protestant Relational Ideology and (In)attention to Relational Cues in Work Settings'', Journal of Personality & Social Psychology (83), pp. 919-929.
64. Sanchez-Burks, J., et al. (2003) ''Conversing Across Cultures: East-West Communication Styles in Work and Nonwork Contexts'', Journal of Personality & Social Psychology (85)2, pp. 363-372.
65. Sanchez-Burks, J., R.E. Nisbett, and O. Ybarra (2000) ''Cultural Styles, Relational Schemas and Prejudice Against Outgroups'', Journal of Personality & Social Psychology (79), pp. 174-189.
66. Sheppard, B.H., J. Hartwick, and P.R. Warshaw (1988) ''The Theory of Reasoned Action: A Meta-analysis of Past Research with Recommendations for Modifications and Future Research'', Journal of Consumer Research (15), pp. 325-343.
67. Shiu, E., and A. Lenhart (2004) ''How American Use Instant Messaging?'' Pew Internet & American Life Project.
68. Spooner, T., P. Meredith, and L. Rainie (2003) ''Internet Use by Region in the United States'', Pew Internet & American Life Project.
69. Srite, M., and E. Karahanna (2006) ''The Role of Espoused National Cultural Values in Technology Acceptance'', MIS Quarterly (30)3, pp. 679-704
70. Stafford, T.F., M.R. Stafford, and L.L. Schkade (2004) ''Determining Uses and Gratifications for the Internet'', Decision Sciences (35)2, pp. 259-288.
71. Steenkamp, J.B.E.M., and H. Baumgartner (1998) ''Assessing Measurement Invariance in Cross-national Consumer Research'', Journal of Consumer Research (25), pp. 78-90.
72. Straub, D. (1994) ''The Effect of Culture on IT Diffusion: Email and Fax in Japan and the U.S.'', Information Systems Research (5)1, pp. 23-39.
73. Straub, D., M. Keil, and W. Brenner (1997) ''Testing the Technology Acceptance Model Across Cultures: A Three Country Study'', Information & Management (33)1, pp. 1-11.
74. Straub, D., et al. (2002) ''Toward a Theory-based Measurement of Culture'', Journal of Global Information Management (10)1, pp. 13-23.
75. Teo, T.S.H., V.K.G. Lim, and R.Y.C. Lai (1999) ''Intrinsic and Extrinsic Motivation in Internet Usage'', Omega (27)1, pp. 25-37.
76. Trevino, L. K., and J. Webster (1992) ''Flow in Computer-mediated Communication: Electronic Mail and Voice Mail Evaluation and Impacts'', Communication Research (19), pp. 539-573.
77. Triandis, H.C. (1994) Culture and Social Behavior, New York: McGraw-Hill,.
78. Triandis, H.C. (1995) Individualism and Collectivism, Boulder, CO: Westview Press,.
79. Triandis, H.C. (1989) ''The Self and Social Behavior in Differing Cultural Contexts'', Psychological Review (96)3, pp. 506-520.
80. Triandis, H.C., et al. (1988) ''Individualism and Collectivism: Cross-cultural Perspectives on Self in Group Relationships'', Journal of Personality & Social Psychology (54), pp. 323-338.
81. Triandis, H.C., C. McCusker, and C.H. Hui (1990) ''Multi-method Probes of Individualism and Collectivism'', Journal of Personality & Social Psychology (59), pp. 1006-1020.
82. Van Lange, P.A.M., et al. (1997) ''Willingness to Sacrifice in Close Relationships'', Journal of Personality & Social Psychology (72)6, pp. 1373-1395.
83. Van Slyke, C., F. Belanger, and V. Sridar (2005) ''A Comparison of American and Indian Consumers' Perceptions of Electronic Commerce'', Information Resource Management Journal (18)2, pp. 16-40.
84. Van Slyke, C., et al. (2007) ''Perceived Critical Mass and the Adoption of a Communication Technology'', European Journal of Information Systems (16)3, pp. 27-28.
85. Venkatesh, V., and S.A. Brown (2001) ''A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges'', MIS Quarterly (25)1, pp. 71-102.
86. Venkatesh, V., and F.D. Davis (2000) ''A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies'', Management Science (46)2, pp. 186-204.
87. Venkatesh, V., et al. (2003) ''User Acceptance of Information Technology: Toward a Unified View'', MIS Quarterly (27)3, pp. 425-478.
88. Watson, R.T., T.H. Ho, and K.S. Raman (1994) ''Culture: The Fourth Dimension of GSS Research'', Communications of the ACM (37)10, pp. 44-55.
89. Webster, J., and J.J. Martocchio (1993) ''Turning Work into Play: Implications for Microcomputer Software Training'', Journal of Management (19), pp. 127-146.
90. Zhao, X., B.B. Flynn, and A.V. Roth (2006) ''Decision Sciences Research in China: A Critical Review and Research Agenda-Foundations and Overview'', Decision Sciences (37)4, pp. 451-496.
91. Zhao, X., B.B. Flynn, and A.V. Roth (2007) ''Decision Sciences Research in China: Current Status, Opportunities, and Propositions for Research in Supply Chain Management, Logistics, and Quality Management'', Decision Sciences (38)1, pp. 39-80.