The impact of web 2.0 on the doctor-patient relationship

Journal of Law, Medicine and Ethics

Volumn 38, Issue 1, 2010, Pages 17-26

  Lo, Bernard ^a   Parham, Lindsay ^b  

^a Institute of Medicine (IOM)   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DIABETES MELLITUS; DOCTOR PATIENT RELATION; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; INFORMATION SERVICE; INTERNET; MALE; MEDICAL RECORD; MIDDLE AGED; PATIENT PARTICIPATION; SELF CARE; SOCIAL SUPPORT; UNITED STATES;

DIABETES MELLITUS; HEALTH RECORDS, PERSONAL; HEALTH SERVICES ACCESSIBILITY; HUMANS; INFORMATION SERVICES; INTERNET; MALE; MIDDLE AGED; PATIENT PARTICIPATION; PHYSICIAN-PATIENT RELATIONS; QUALITY OF HEALTH CARE; SELF CARE; SOCIAL SUPPORT; UNITED STATES;

EID: 77952845793     PISSN: 10731105     EISSN: 1748720X     Source Type: Journal    
DOI: 10.1111/j.1748-720X.2010.00462.x     Document Type: Article

References (55)

1. Fox S. The Engaged E-patient Population. August 26, 2008, http://www.pewinternet.org/PPF/r/259/report_display.asp, last visited December 10, 2009
2. Lohr S. How to Make Electronic Records a Reality: New York Times. March 1, 2009, BU3. at
3. Tang T C, Lee T H. Your Doctor's Office or the Internet? Two Paths to Personal Health Records. New England Journal of Medicine 2009, 360:1276-1278.
4. Mandl K D, Kohane I S. No Small Change for the Health Information Economy. New England Journal of Medicine 2009, 360:1278-1281.
5. Steinbrook R. Personally Controlled Online Health Data - The Next Big Thing in Medical Care?. New England Journal of Medicine 2008, 358(no. 16):1653-1656.
6. Kahn J S, Aulakh V, Bosworth A. What It Takes: Characteristics of the Ideal Personal Health Record. Health Affairs 2009, 28:369-376.
7. Wolfberg A J. Genes on the Web: Direct-to-Consumer Marketing of Genetic Testing. New England Journal of Medicine 2006, 355:543-545.
8. McMullan M. Patients Using the Internet to Obtain Health Information: How This Affects the Patient-Health Professional Relationship. Patient Education Counseling 2006, 63:24-28.
9. Murray E, Lo B, Pollack L, Donelan K, Catania J, White M. The Impact of Health Information on the Internet on the Physician-Patient Relationship: Patient Perceptions. Archives of Internal Medicine 2003, 163:1727-1734.
10. Wald H S, Dube C E, Anthony D C. Untangling the Web - The Impact of Internet Use on Health Care and the Physician-Patient Relationship. Patient Education and Counseling 2007, 68:218-224.
11. See Murray et al., note 9
12. Detmer D, Bloomrosen M, Raymond B, Tang P. Integrated Personal Health Records: Transformative Tools for Consumer-Centric Care. BMC Medical Informatics and Decisision Making 2008, 6:45.
13. See Wald et al., note 11
14. Bernstam E V, Shelton D M, Walji M, Bernstam F M. Instruments to Assess the Quality of Health Information on the World Wide Web: What Can Our Patients Actually Use?. International Journal of Medical Informatics 2005, 74:13-19. E. V. Bernstam, M. F. Walji, S. Sagaram, D. Sagaram, C. W. Johnson, and F. Meric-Bernstam, " Commonly Cited Website Quality Criteria Are Not Effective at Identifying Inaccurate Online Information about Breast Cancer," 112 (2008): 1206-1213
15. Holland M L, Fagnano M. Appropriate Antibiotic Use for Acute Otitis Media: What Consumers Find Using Web Searches. Clinical Pediatrics (Phila) 2008, 47:452-456.
16. See Wald et al., note 11
17. Fox S. Online Health Search. 2006, http://www.pewinternet.org, last visited December 10, 2009). Most internet users start at a search engine when looking for health information online. Very few check the source and date of the information they find
18. Wiljer D, Uroqitz S, Apatu E, DeLenardo C, Eysenbach G, Harth T. Patient Accesible Electronic Health Records: Exploring Recommendations for Successful Implementation Strategies. Journal of Medical Internet Research 2008, 10(no. 4):e34.
19. See Murray et al., note 10
20. Halamka J D, Mandl K D, Tang P C. Early Experiences with Personal Health Records. Journal of American Medical Informatics Association 2008, 15:1-7.
21. Janger E J. Genetic Information, Privacy and Insolvency. Journal of Law, Medicine & Ethics 2005, 33(no. 1):79-88.
22. See Murray et al., note 10
23. Murray E, Lo B, Pollack L, Donelan K, Catania J, Lee K. The Impact of Health Information on the Internet on Health Care and the Physician-Patient Relationship: National U.S. Survey among 1.050 U.S. Physicians. Journal of Medical Internet Research 2003, 5:e17.
24. See Murray et al., note 28
25. Deber R B, Kraetschmer N, Urowitz S, Sharpe N. Do People Want to Be Autonomous Patients? Preferred Roles in Treatment Decision-Making in Several Patient Populations. Health Expect 2007, 10:248-258. E. Murray, L. Pollack, M. White, and B. Lo, " Clinical Decision-Making: Patients' Preferences and Experiences," 65 (2007): 189-196; W. Levinson, A. Kao, A. Kuby, and R. A. Thisted, " Not All Patients Want to Participate in Decision Making: A National Study of Public Preferences," 20 (2005): 531-535
26. Say R, Murtagh M, Thomson R. Patients' Preference for Involvement in Medical Decision Making: A Narrative Review. Patient Education and Counseling 2006, 60:102-114.
27. See Levinson et al., note 31
28. See Say et al., note 32
29. See Murray et al., note 31
30. Haywood K, Marshall S, Fitzpatrick R. Patient Participation in the Consultation Process: A Structured Review of Intervention Strategies. Patient Education and Counseling 2006, 63:12-23. S. Greenfield, S. Kaplan, and J. E. Ware, Jr., " Expanding Patient Involvement in Care: Effects on Patient Outcomes," 102 (1985): 520-528; S. Greenfield, S. H. Kaplan, J. E. Ware, Jr., E. M. Yano, and H. J. Frank, " Patients' Participation in Medical Care: Effects on Blood Sugar Control and Quality of Life in Diabetes," 3 (1988): 448-457; S. H. Kaplan, S. Greenfield, B. Gandek, W. H. Rogers, J. E. Ware, Jr., " Characteristics of Physicians with Participatory Decision-Making Styles," 124 (1996): 497-504
31. Miller R H, D'Amato K, Oliva N, West C E, Adelson J W. California's Digital Divide: Clinical Information Systems for the Haves and Have-Nots. Health Affairs 2009, 28:505-516.
32. Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care 2003, http://www.who.int/social_determinants/en/, Committee on Understanding and Eliminating Racial and Ethnic Disparities in Health Care, Washington, D.C., National Academies Press, World Health Organization, , 2008,, last visited December 10, 2009
33. Cultivating Healthy Communities. 2009, http://www.cdc.gov/nccdphp/conference/, Centers for Disease Control and Prevention, , last visited December 10, 2009
34. Kahn J S. Personal Health Records in a Public Hospital: Experience at the HIV/AIDS clinic at San Francisco General Hospital. under review
35. See Wald et al., note 11
36. Lo B. Resolving Ethical Dilemmas: A Guide for Clinicians 2009, 31-39. 4th ed., Philadelphia, Lippincott Williams & Wilkins, at
37. at 107-116
38. See Halamka et al., note 23
39. Gostin L O, Nass S. Beyond the HIPAA Privacy Rule: Enhancing Privacy, Improving Health through Research 2009, Washington, D.C., National Academies Press
40. Lo B, Alpers A. Uses and Abuses of Prescription Drug Information in Pharmacy BenefIts Management Programs. JAMA 2000, 283:801-806.
41. See Janger, note 24
42. Goetz R B, Growdon K R. A Defense of the Learned Intermediary Doctrine. Food and Drug Law Journal 2008, 63:421-438.
43. Gellad Z F, Lyles K W. Direct-to-Consumer Advertising of Pharmaceuticals. American Journal of Medicine 2007, 120:475-480.
44. Prescription Drugs: FDA Oversight of Direct-to-Consumer Advertising Has Limitations. 2002, http://www.gao.gov/new.items/d03177.pdf, United States General Accounting Office, , last visited December 10, 2009
45. Academic Detailed: Evidence-Based Prescribing Information. 2008, http://www.prescriptionproject.org/tools/solutions_factsheets/files/0007.pdf, The Prescription Project, , last visited March 9, 2009
46. See Miller et al., note 38