Remote leadership, communication effectiveness and leader performance

Group Decision and Negotiation

Volumn 19, Issue 3, 2010, Pages 227-246

  Neufeld, Derrick J ^a   Wan, Zeying ^a   Fang, Yulin ^b  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Communication effectiveness; Leadership performance; Mediation; Partial Least Squares; Physical distance; Survey research; Transformational leadership

Indexed keywords

EID: 77952741899     PISSN: 09262644     EISSN: 15729907     Source Type: Journal    
DOI: 10.1007/s10726-008-9142-x     Document Type: Article

References (107)

1. Antonakis J, Atwater L (2002) Leader distance: a review and proposed theory. Leadersh Q 13: 673-704. doi: 10. 1016/S1048-9843(02)00155-8.
2. Avolio BJ (1999) Full leadership development: building the vital forces in organizations. Sage, Thousand Oaks, CA.
3. Avolio BJ, Kahai SS (2003) Adding the "e" to leadership: how it may impact your leadership. Organ Dyn 31(4): 325. doi: 10. 1016/S0090-2616(02)00133-X.
4. Avolio BJ, Waldman DA, Yammarino FJ (1991) Leading in the 1990s: the Four I's of transformational leadership. J Eur Ind Train 15(4): 9-16. doi: 10. 1108/03090599110143366.
5. Avolio BJ, Kahai SS, Dodge G (2000) E-leadership and its implications for theory, research and practice. Leadersh Q 11(4): 615-670. doi: 10. 1016/S1048-9843(00)00062-X.
6. Awamleh R, Gardner WL (1999) Perceptions of leader charisma and effectiveness: the effects of vision content, delivery, and organizational performance. Leadersh Q 10(3): 345-373. doi: 10. 1016/S1048-9843(99)00022-3.
7. Bagozzi RP, Yi Y (1990) Assessing method variance in multitrait-multimethod matrices: the case of self-reported affect and perceptions at work. J Appl Psychol 75: 547-560. doi: 10. 1037/0021-9010. 75. 5. 547.
8. Barclay D, Higgins C, Thompson R (1995) The Partial Least Squares (PLS) approach to causal modeling, personal computer adoption and use as an illustration. Technol Stud 2(2): 285-309.
9. Barge JK (1994) Leadership: communication skills for organizations and groups. St. Martin's Press, New York.
10. Barling J, Weber T, Kelloway EK (1996) Effects of transformational leadership training on attitudinal and financial outcomes: a field experiment. J Appl Psychol 81(6): 827-832. doi: 10. 1037/0021-9010. 81. 6. 827.
11. Bass BM (1985) Leadership and performance beyond expectations. Free Press, New York.
12. Bass BM (1990a) Bass & Stogdill's handbook of leadership: theory, research, and managerial applications. Free Press, New York.
13. Bass BM (1990) From transactional to transformational leadership: learning to share the vision. Organ Dyn 18(3): 19-31. doi: 10. 1016/0090-2616(90)90061-S.
14. Bass B (1998) Transformational leadership: industrial, military, and educational impact. Lawrence Erlbaum Associates, Mahwah, NJ.
15. Bass BM, Avolio BJ (1990) Manual for the multifactor leadership questionnaire. Consulting Psychologist Press, Palo Alto, CA.
16. Baum JR, Locke EA, Kirkpatrick SA (1998) A longitudinal study of the relation of vision and vision communication to venture growth in entrepreneurial firms. J Appl Psychol 83(1): 43-54. doi: 10. 1037/0021-9010. 83. 1. 43.
17. Bennis W, Nanus B (1985) Leaders: the strategies for taking charge. Harper & Row, New York.
18. Boerner S, Eisenbeiss SA, Griesser D (2007) Follower behavior and organizational performance: the impact of transformational leaders. J Leadersh Organ Stud 13(3): 15-27. doi: 10. 1177/10717919070130030201.
19. Burns JM (1978) Leadership. Free Press, New York.
20. Bycio P, Hackett RD, Allen JS (1995) Further assessments of Bass's (1985) conceptualization of transactional and transformational leadership. J Appl Psychol 80(4): 468-478. doi: 10. 1037/0021-9010. 80. 4. 468.
21. Bélanger F, Collins RW, Cheney PH (2001) Technology requirements and work group communications for telecommuters. Inf Syst Res 12(2): 155-176. doi: 10. 1287/isre. 12. 2. 155. 9695.
22. Carmines EG, Zeller RA (eds) (1979) Reliability and validity assessment. Sage, Beverly Hills, CA.
23. Chidambaram L, Jones B (1993) Impact of communication medium and computer support on group perceptions and performance: a comparison of face-to-face and dispersed meetings. MIS Q 17(4): 465. doi: 10. 2307/249588.
24. Chin WW (1998) The partial least squares approach for structural equation modelling. In: Marcoulides GA (Ed) Modern methods for business research. Lawrence Erlbaum Associates, Mahwah, NJ.
25. Conger JA (1991) Inspiring others: the language of leadership. The Executive 5(1): 31.
26. Conger JA, Kanungo RN (1987) Toward a behavioral theory of charismatic leadership in organizational settings. Acad Manag Rev 12(4): 637-647. doi: 10. 2307/258069.
27. Conger JA, Kanungo RN (1988) Charismatic leadership: the elusive factor in organizational effectiveness. Jossey Bass Publishers, San Francisco.
28. Conger JA, Kanungo RN (1998) Charismatic leadership in organizations. Sage, Thousands Oaks, CA.
29. Curphy GJ (1992) An empirical investigation of the effects of transformational and transactional leadership on organizational climate, attrition, and performance. In: Clark KE, Clark MB, Campbell DR (eds) Impact of leadership. Center for Creative Leadership, Greensboro, NC, pp 177-188.
30. Daft RL, Lengel RH (1986) Organizational information requirements, media richness and structural design. Manag Sci 32(5): 554-571.
31. Davidow WH, Malone MS (1992) The virtual corporation: structuring and revitalizing the corporation for the 21st century. HarperBusiness, New York.
32. Den Hartog DN, Verburg RM (1997) Charisma and rhetoric: communicative techniques of international business leaders. Leadersh Q 8: 355-391. doi: 10. 1016/S1048-9843(97)90020-5.
33. Dillman DA (2000) Mail and internet surveys: the tailored design method. Wiley, New York.
34. Dumdum UR, Lowe KB, Avolio BJ (2002) A meta-analysis of transformational and transactional leadership correlates of effectiveness and satisfaction: an update and extension. In: Avolio BJ, Yammarino FJ (eds) Transformational and charismatic leadership: the road ahead. JAI Press, Amsterdam, pp 35-66.
35. Duxbury LE, Neufeld DJ (1999) An empirical evaluation of the impacts of telecommuting on intra-organizational communication. J Eng Technol Manag 16(1): 1-28. doi: 10. 1016/S0923-4748(98)00026-5.
36. Dvir T, Eden D, Avolio BJ, Shamir B (2002) Impact of transformational leadership on follower development and performance: a field experiment. Acad Manag J 45: 735-744. doi: 10. 2307/3069307.
37. Ferris GR, Judge TA, Rowland KM, Fitzgibbons DE (1994) Subordinate influence and the performance evaluation process: test of a model. Organ Behav Hum Decis Process 58: 101-135. doi: 10. 1006/obhd. 1994. 1030.
38. Flauto FJ (1999) Walking the talk: the relationship between leadership and communication competence. J Leadersh Stud 6(1/2): 86-96. doi: 10. 1177/107179199900600106.
39. Fornell C, Larcker D (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18: 39-50. doi: 10. 2307/3151312.
40. Fortune Magazine (2006) 100 best companies to work for.
41. Gainey TW, Kelley DE, Hill JA (1999) Telecommuting's impact on corporate culture and individual workers: examining the effect of employee isolation. S. A. M. Adv Manag J 64(4): 4-10.
42. Geyer ALJ, Steyrer JM (1998) Transformational leadership and objective performance in banks. Appl Psychol 47(3): 397-420.
43. Gardner MJ, Martinko MJ (1988) Impression management: an observational study linking audience characteristics with verbal self-presentations. Acad Manag J 31: 42-65. doi: 10. 2307/256497.
44. Hartog DND, Verburg RM (1997) Charisma and rhetoric: communicative techniques of international business leaders. Leadersh Q 8(4): 355-391. doi: 10. 1016/S1048-9843(97)90020-5.
45. Hater JJ, Bass BM (1988) Superiors' evaluations and subordinates' perceptions of transformational and transactional leadership. J Appl Psychol 73(4): 695-702. doi: 10. 1037/0021-9010. 73. 4. 695.
46. Hedberg B (1997) Virtual organizations and beyond. Wiley, New York.
47. Hoegl M, Gemuenden H (2001) Teamwork quality and the success of innovative projects: a theoretical concept and empirical evidence. Organ Sci 12(4): 433-449. doi: 10. 1287/orsc. 12. 4. 435. 10635.
48. House RJ, Shamir B (1993) Toward the integration of transformational, charismatic, and visionary theories. In: Chemers MM, Ayman R (eds) Leadership theory and research: perspectives and directions. Academic Press, Inc, San Diego, pp 81-107.
49. House RJ, Spangler WD, Woyke J (1991) Personality and charisma in the U. S. Presidency: a psychological theory of leader effectiveness. Adm Sci Q 36: 364-397. doi: 10. 2307/2393201.
50. Howell JM, Avolio BJ (1993) Transformational leadership, transactional leadership, locus of control, and support for innovation: key predictors of consolidated-business-unit performance. J Appl Psychol 78(6): 891-902. doi: 10. 1037/0021-9010. 78. 6. 891.
51. Howell JM, Frost PJ (1989) A laboratory study of charismatic leadership. Organ Behav Hum Decis Process 43(2): 243-269. doi: 10. 1016/0749-5978(89)90052-6.
52. Howell JM, Neufeld D, Avolio BJ (2005) Examining the relationship of leadership and physical distance with business unit performance. Leadersh Q 16(2): 273. doi: 10. 1016/j. leaqua. 2005. 01. 004.
53. Howell HM, Hall-Merenda KE (1999) The ties that bind: the impacts of leader-member exchange, transformational and transactional leadership, and distance on predicting performance. J Appl Psychol 84(5): 680-694. doi: 10. 1037/0021-9010. 84. 5. 680.
54. Hulland JS (1999) Use of partial least squares (PLS) in strategic management research: a review of four studies. J Strateg Manag 20: 194-204.
55. Indik BP, Georgopoulous BS, Seashore SE (1961) Superior-subordinate relationships and performance. Person Psychol 14: 357-374. doi: 10. 1111/j. 1744-6570. 1961. tb01242. x.
56. Intel Corporation (2004) eWorkforce: enabling the global vision.
57. Jain HC (1973) Supervisory communication and performance in urban hospitals. J Commun 23: 103-117. doi: 10. 1111/j. 1460-2466. 1973. tb00935. x.
58. Jaussi KS, Dionne SD (2003) Leading for creativity: the role of unconventional leader behavior. Leadersh Q 14(4): 475. doi: 10. 1016/S1048-9843(03)00048-1.
59. Jones C (2005) Teleworking: the quiet revolution (2005 update). Gartner Group, Stamford, CT.
60. Jöreskog KG, Wold H (1982) The ML and PLS techniques for modeling with latent variables: historical and comparative aspects. In: Jöreskog KG, Wold H (eds) Systems under indirect observation: causality, structure, prediction. North Holland, Amsterdam, pp 263-270.
61. Judge TA, Ferris GR (1993) Social context of performance evaluation decisions. Acad Manag J 36: 80-105. doi: 10. 2307/256513.
62. Judge TA, Piccolo RF (2004) Transformational and transactional leadership: A meta-analytic test of their relative validity. J Appl Psychol 89: 755-768. doi: 10. 1037/0021-9010. 89. 5. 755.
63. Jung D, Avolio BJ (2000) Opening the black box: an experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership. J Organ Behav 21: 949-964. doi: 10. 1002/1099-1379(200012)21: 8< 949:: AID-JOB64> 3. 0. CO; 2-F.
64. Kayworth TR, Leidner DE (2001) Leadership effectiveness in global virtual teams. J Manag Inf Syst 18(3): 7.
65. Keller RT (1992) Transformational leadership and the performance of research and development project groups. J Manag 18(3): 489-501. doi: 10. 1177/014920639201800304.
66. Kelloway EK, Barling J, Kelley E, Comtois J, Gatien B (2003) Remote transformational leadership. Leadersh Organ Dev J 24(3): 163. doi: 10. 1108/01437730310469589.
67. Kerr S, Jermier JM (1978) Substitutes for leadership: their meaning and measurement. Organ Behav Hum Perform 22: 375-403. doi: 10. 1016/0030-5073(78)90023-5.
68. Kirkpatrick SA, Locke EA (1996) Direct and indirect effects of three core charismatic leadership components on performance and attitudes. J Appl Psychol 81(1): 36-51. doi: 10. 1037/0021-9010. 81. 1. 36.
69. Klauss R, Bass BM (1982) Interpersonal communication in organizations. Academic Press, New York.
70. Klimoski RJ, Hayes NJ (1980) Leader behavior and subordinate motivation. Pers Psychol 65: 454-466.
71. Liang H, Saraf N, Hu Q, Xue Y (2007) Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management. MIS Q 31(1).
72. Locke EA, Kirkpatrick SA, Wheeler JK, Schneider J, Niles K, Goldstein H, Welsh K, Chah DO (1991) The essence of leadership. Lexington Books, New York.
73. Lohmöller J (1984) LVPLS Program Manual: latent variables path analysis with partial least-squares estimation. Zentralarchiv für empirische Sozialforschung, Köln.
74. Lowe KB, Kroeck KG, Sivasubramaniam N (1996) Effectiveness correlates of transformation and transactional leadership: a meta-analytic review of the MLQ literature. Leadersh Q 7(3): 385-425. doi: 10. 1016/S1048-9843(96)90027-2.
75. McFillen JM, New JR (1979) Situational determinants of supervisor attributions and behavior. Acad Manag J 22: 793-809. doi: 10. 2307/255815.
76. Mumford MD, Zaccaro SJ, Harding FD, Jacobs TO, Fleishman EA (2000) Leadership skills for a changing world: solving complex social problems. Leadersh Q 11: 11-35. doi: 10. 1016/S1048-9843(99)00041-7.
77. Neufeld D, Fang Y (2005) Individual, social and situational determinants of telecommuter productivity. Inf Manag 42(7): 1037. doi: 10. 1016/j. im. 2004. 12. 001.
78. Nunnally J (1978) Psychometric theory. McGraw-Hill, New York.
79. Penley LE, Hawkins B (1985) Studying interpersonal communication in organizations: a leadership application. Acad Manag J 28(2): 309-328. doi: 10. 2307/256203.
80. Podsakoff PM, Todor WD, Skov R (1982) Effect of leader contingent and non-contingent reward and punishment behaviors on subordinate performance and satisfaction. Acad Manag J 25: 810-821. doi: 10. 2307/256100.
81. Podsakoff PM, Todor WD, Groner RA, Huber VL (1984) Situational moderators of leader reward and punishment behaviors: fact or fiction. Organ Behav Hum Perform 34: 21-63. doi: 10. 1016/0030-5073(84)90036-9.
82. Podsakoff PM, Mackenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88: 879-903. doi: 10. 1037/0021-9010. 88. 5. 879.
83. Pondy L (1978) Leadership as a language game. In: Mccall MWJ, Lombardo MM(eds) Leadership: where else can we go?. Duke University Press, Durham, NC, pp 87-99.
84. Powell A, Piccoli G, Ives B (2004) Virtual teams: a review of the current literature and directions for future research. Database Adv Inf Sys 35(1): 6-33.
85. Qureshi S, Liu M, Vogel D (2006) The effects of electronic collaboration in distributed project management. Group Decis Negot 15: 55-75.
86. Rao A, Schmidt SM, Murray LH (1995) Upward impression management: goals, influence strategies, and consequences. Hum Relat 48: 147-167. doi: 10. 1177/001872679504800203.
87. Rice R (1993) Media appropriateness: using social presence theory to compare traditional and new organizational media. Hum Commun Res 19(4): 451-484. doi: 10. 1111/j. 1468-2958. 1993. tb00309. x.
88. Ruiz Y, Walling A (2005) Home-based working using communication technologies. Labour Market Rev 113(10): 417-426.
89. Senge PM (1990) The fifth discipline: the art and practice of the learning organization. Doubleday, New York.
90. Shamir B (1995) Social distance and charisma: theoretical notes and an exploratory study. Leadersh Q 6(1): 19-47. doi: 10. 1016/1048-9843(95)90003-9.
91. Shamir B, Arthur MB, House RJ (1994) The rhetoric of charismatic leadership: a theoretical extension, a case study, and implications for research. Leadersh Q 5(1): 25-42. doi: 10. 1016/1048-9843(94)90004-3.
92. Shepherd C, Weschler IR (1955) The relation between three interpersonal variables and communication effectiveness: a pilot study. Sociometry 18: 103-110. doi: 10. 2307/2785995.
93. Sobel ME (1982) Asymptotic intervals for indirect effects in structural equations models. In: Leinhart S(eds) Sociological methodology. Jossey-Bass, San Francisco, pp 290-312.
94. Staples SD, Hulland JS, Higgins CA (1999) A self-efficacy theory explanation for the management of remote workers in virtual organizations. Organ Sci 10(6): 758-776.
95. Statistics Canada (2001) Workplace and employment survey compendium. Ministry of Industry.
96. Streufert S (1965) Communicator importance and interpersonal attitudes toward conforming and deviant group members. J Pers Soc Psychol 2: 242-246. doi: 10. 1037/h0022389.
97. Sudan SK, Ryan S, Drake SD, Sandler M, Boggs R, Giusto R (2007) Worldwide mobile worker population 2007-2011, Forecast. 37.
98. Sundstrom E (1986) Work places: the psychology of the physical environment in offices and factories. Cambridge University Press, New York.
99. Uhl-Bien M, Graen GB (1998) Individual self-management: analysis of professionals' self-managing activities in functional and cross-functional work teams. Acad Manag J 41(3): 340-350. doi: 10. 2307/256912.
100. U. S. Bureau of Labor Statistics (2002) Work at home in 2001. Division of Labor Force Statistics.
101. Waldman DA, Ramirez GG, House RJ, Puranam P (2001) Does leadership matter? CEO leadership attributes and profitability under conditions of perceived environmental uncertainty. Acad Manag J 44(1): 134-143. doi: 10. 2307/3069341.
102. Watson-Fritz MB, Sridhar N, Hyeun-Suk R (1998) Communication and coordination in the virtual office. J Manag Inf Syst 14(4): 7-28.
103. Westley F, Mintzberg H (1991) Visionary leadership and strategic management. In: Henry J, Walker D(eds) Managing innovation. Sage, London.
104. Wilcox R (1998) How many discoveries have been lost by ignoring modern statistical methods. Am Psychol 53: 300-314. doi: 10. 1037/0003-066X. 53. 3. 300.
105. Wixom BH, Todd P (2005) A theoretical integration of user satisfaction and technology acceptance. Inf Syst Res 16(1): 85-102. doi: 10. 1287/isre. 1050. 0042.
106. Wold H (1982) Systems under indirect observation using PLS. In: Fornell C (ed) A second generation ofmultivariate analysis. Praeger, New York pp 325-347.
107. Yammarino FJ (1994) Indirect leadership: transformational leadership at a distance. In: Bass BM, Avolio BJ (eds) Improving organizational effectiveness through transformational leadership. Sage, Thousand Oaks, pp 26-47.