Clustering of European countries based on ISO 9000 certification diffusion

International Journal of Quality and Reliability Management

Volumn 27, Issue 5, 2010, Pages 558-575

  Franceschini, Fiorenzo ^a   Galetto, Maurizio ^a   Maisano, Domenico ^a   Mastrogiacomo, Luca ^a  

^a POLITECNICO DI TORINO   (Italy)

Author keywords

Cluster analysis; Europe; ISO 9000 series; Quality standards; Transfer processes

Indexed keywords

EID: 77952735265     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711011043535     Document Type: Article

References (31)

1. Borg, I. and Groenen, P. (2005), Modern Multidimensional Scaling: Theory and Applications, 2nd ed., Springer-Verlag, New York, NY.
2. Casadesùs, M. and Karapetrovic, S. (2005a), "The erosion of ISO 9000 benefits: a temporal study" in International Journal of Quality & Reliability Management, Vol. 22, No. 2, pp. 120-36.
3. Casadesùs, M. and Karapetrovic, S. (2005b), "An empirical study of the benefits and costs of ISO 9001:2000 compared to ISO 9001/2/3: 1994" in Total Quality Management, Vol. 16, No. 1, pp. 105-20.
4. Casper, S. and Hancké, B. (1999), "Global quality norms with national production regimes: ISO 9000 standards in the French and German car industries" in Organization Studies, Vol. 20, No. 6, pp. 961-85.
5. Clougherty, J.A. and Grajek, M. (2008), "The impact of ISO 9000 diffusion on trade and FDI: a new institutional analysis" in Journal of International Business Studies, Vol. 39, No. 4, pp. 613-33.
6. Conti, T. (1999), "Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models" in Total Quality Management, Vol. 10, Nos 4/5, pp. 454-64.
7. Corbett, C.J. (2006), "Global diffusion of ISO9000 certification through supply chains" in Manufacturing Service Operations Management, Vol. 8, No. 4, pp. 330-50.
8. Dissanayaka, S.M., Kumarsawamy, M.M., Karim, K. and Marosszeky, M. (2001), "Evaluating outcomes from ISO 9000 certified quality systems of Hong Kong constructors" in Total Quality Management, Vol. 12, No. 1, pp. 29-40.
9. Franceschini, F., Galetto, M. and Cecconi, P. (2006), "A worldwide analysis of ISO 9000 standard diffusion" in Benchmarking: An International Journal, Vol. 13, No. 4, pp. 523-41.
10. Franceschini, F., Galetto, M. and Giannì, G. (2004), "A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries" in International Journal of Quality & Reliability Management, Vol. 21, No. 1, pp. 32-50.
11. Franceschini, F., Galetto, M. and Maisano, D. (2007), Management by Measurements: Designing Key Indicators and Performance Measurement Systems, Springer Verlag, Berlin.
12. Franceschini, F., Galetto, M., Mastrogiacomo, L. and Viticchiè, L. (2008), "Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors" in International Journal of Quality & Reliability Management, Vol. 25, No. 5, pp. 452-64.
13. Gower, J.C. and Legendre, P. (1986), "Metric and Euclidean properties of dissimilarity coefficients" in Journal of Classification, Vol. 3, No. 1, pp. 5-48.
14. Gower, J.C. and Ross, G.J.S. (1969), "Minimum spanning trees and single linkage cluster analysis" in Applied Statistics, Vol. 18, No. 1, pp. 54-64.
15. Guerin, J.M. and Rice, R.W. (1996), "Perceptions of importers in the United Kingdom, Germany, and The Netherlands regarding the competitive advantage of ISO 9000" in Forest Products Journal, Vol. 46, No. 4, pp. 27-31.
16. Guler, I., Guillen, M.F. and Macpherson, J.M. (2002), "Global competition, institutions, and the diffusion of organizational practices: the international spread of ISO 9000 quality certificates" in Administrative Science Quarterly, Vol. 47, No. 2, pp. 207-32.
17. Hayes, H.M. (1994), "ISO 9000: The new strategic consideration" in Business Horizons, Vol. 37, No. 3, pp. 52-60.
18. International Standards Organization (ISO) (2001), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Tenth Cycle, 2000, ISO, Geneva.
19. International Standards Organization (ISO) (2002), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Eleventh Cycle, 2001, ISO, Geneva.
20. International Standards Organization (ISO) (2003), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Twelfth Cycle, 2002, ISO, Geneva.
21. International Standards Organization (ISO) (2004), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Thirteenth Cycle, 2003, ISO, Geneva.
22. International Standards Organization (ISO) (2005), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Fourteenth Cycle, 2004, ISO, Geneva.
23. International Standards Organization (ISO) (2006), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Fifteenth Cycle, 2005, ISO, Geneva.
24. International Standards Organization (ISO) (2007), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Sixteenth Cycle, 2006, ISO, Geneva.
25. International Standards Organization (ISO) (2008), The ISO Survey of ISO 9000 and ISO 14000 Certificates. Seventeenth Cycle, 2007, ISO, Geneva.
26. Mendel, P.J. (2002), "International standardization and global governance: the spread of quality and environmental management standards" in Hoffman, A.J. and Ventresca, M.J. (Eds.), Organizations, Policy and the Natural Environment: Institutional and Strategic Perspectives, Stanford University Press, Palo Alto, CA, pp. 407-24.
27. Sampaio, P., Saraiva, P. and Guimaraes Rodrigues, A. (2009), "ISO 9001 certification research: questions, answers and approaches" in International Journal of Quality & Reliability Management, Vol. 26, No. 1, pp. 38-58.
28. Saraiva, P. and Duarte, B. (2003), "ISO 9000: some statistical results for a worldwide phenomenon" in TQM & Business Excellence, Vol. 14, No. 10, pp. 1-10.
29. Terlaak, A. and King, A.A. (2006), "The effect of certification with the ISO 9000 quality management standard: a signaling approach" in Journal of Economic Behavior and Organization, Vol. 60, No. 4, pp. 579-602.
30. Terziovski, M., Power, D. and Sohal, A. (2003), "The longitudinal effects of the ISO 9000 certification process on business performance" in European Journal of Operational Research, Vol. 146, No. 3, pp. 580-95.
31. Terziovski, M., Samson, D. and Dow, D. (1997), "The business value of quality management systems certification: evidence from Australia and New Zealand" in Journal of Operations Management, Vol. 15, No. 1, pp. 1-18.