Increasing customer service behaviors using manager-delivered task clarification and social praise

Journal of Applied Behavior Analysis

Volumn 42, Issue 3, 2009, Pages 665-669

  Rice, Anna ^a   Austin, John ^a   Gravina, Nicole ^a  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

Customer service; Organizational behavior management; Social praise; Task clarification

Indexed keywords

ADULT; AGED; ARTICLE; BEHAVIOR; CHECKLIST; CONCEPT FORMATION; CULTURAL ANTHROPOLOGY; EMPLOYMENT; FEMALE; FOLLOW UP; HUMAN; HUMAN RELATION; LEARNING; MALE; METHODOLOGY; MIDDLE AGED; ORGANIZATION; PHYSIOLOGY; PSYCHOLOGICAL ASPECT; SOCIAL BEHAVIOR;

ADULT; AGED; ASSOCIATION LEARNING; BEHAVIOR; CHECKLIST; CONCEPT FORMATION; CULTURE; EMPLOYMENT; FEMALE; FOLLOW-UP STUDIES; HUMANS; INTERPERSONAL RELATIONS; MALE; MIDDLE AGED; ORGANIZATIONAL CULTURE; SOCIAL BEHAVIOR; YOUNG ADULT;

EID: 77952484495     PISSN: 00218855     EISSN: None     Source Type: Journal    
DOI: 10.1901/jaba.2009.42-665     Document Type: Article

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