INTELLIGENT DIALOGUES IN AUTOMATED TELEPHONE SERVICES

2nd International Conference on Spoken Language Processing, ICSLP 1992

Volumn , Issue , 1992, Pages 715-718

  Jack, M A ^a   Foster, J C ^a   Stentiford, F W ^b  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b MARTLESHAM HEATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; SURVEYS; TELEPHONE SETS; USABILITY ENGINEERING;

AUTOMATED TELEPHONE SERVICES; DESIGN EVALUATION; DESIGN IMPLEMENTATION; FIELD EXPERIMENT; INTELLIGENT DIALOGUE; LARGE-SCALES; PERCEIVED USABILITY; USABILITY EVALUATION; USER ATTITUDES; WIZARD OF OZ;

APPLICATION PROGRAMS;

EID: 77952084434     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (4)

1. N. Fraser and G. Gilbert "Simulating Speech Systems", Computer Speech and language, vol. 5, pp. 81-99, 1991.
2. ISO Ergonomic Requirements for Office and Visual Display Terminals (VDTs), Part 11: Usability Statements, International Standards Organisation, ISO-CD9241-11, ver. 2.5, 1990.
3. D. Poulson, "Towards Simple Indices of the Perceived Quality of Software Interfaces", IEE Colloquium Digest Evaluation Techniques for Interactive System Design, Digest No. 1987/76, pp. 4.1-4.4, 1987.
4. D. Child "The Essentials of Factor Analysis", Cassell Educational Ltd, 1990.