IDENTIFYING SALIENT USABILITY ATTRIBUTES FOR AUTOMATED TELEPHONE SERVICES

3rd International Conference on Spoken Language Processing, ICSLP 1994

Volumn , Issue , 1994, Pages 1307-1310

  Love, Stephen ^a   Dutton, R T ^a   Foster, J C ^a   Jack, M A ^a   Stentifora, F W M ^b  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b MARTLESHAM HEATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; MULTIVARIANT ANALYSIS; REGRESSION ANALYSIS; SURVEYS; TELEPHONE SETS;

AUTOMATED TELEPHONE SERVICES; DIALOG INTERFACE; EXPERIMENTAL TECHNIQUES; FACTORS ANALYSIS; GROUP FACTOR; PERCEIVED USABILITY; SPOKEN LANGUAGES; USABILITY ATTRIBUTES; USER ATTITUDES; WIZARD OF OZ;

FACTOR ANALYSIS;

EID: 77952069777     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

1. Nelson, J. Usability Engineering, Academic Press, Boston, MA, 1993.
2. Foster, J. G, R. Dutton, S. Love, I. Nairn, N. Vergeynst and F. W. Stentiford, "Intelligent Dialogues in Automated Telephone Services". In Baber, C. And Janet M. Noyes (eds), Interactive Speech Technology: Human Factors Issues in the Application of Speech Input/Output to Computers, Taylor and Francis, 1993, pp. 167 - 175.
3. Fraser N. M. and G. N. Gilbert 'Simulating Speech Systems'. In Computer, Speech and Language, 5, pp. 81-99(1991)
4. Jack, M. A., J. C. Foster and F. W. Stentiford, "Intelligent Dialogues in Automated Telephone Services". In Proceedings of the International Conference on Spoken Language Processing, Banff, Alberta, Canada, October 1992.
5. Poulson, D. 'Towards Simple Indices of the Perceived Quality of Software Interfaces'. In IEE Colloquium - Evaluation Techniques for Interactive System Design. IEE, Savoy Place, London (1987)
6. International Standards Organisation, 'Ergonomic Requirements for Office Work and Visual Display Terminals (VDTs)', ISO CD 9241-11 (1990)
7. D Child, "The Essentials of Factor Analysis", Cassell Education Ltd, (1990)
8. C Burt, "Tests of significance in factor studies", British Journal of Psychology: Statistics Section, 5, 109-133, (1952)