Relationship between quality of medical treatment and customer satisfaction - a case study in dental

International Journal of Innovative Computing, Information and Control

Volumn 6, Issue 4, 2010, Pages 1805-1822

  Lee, Wan I ^a   Chen, Cheng Wu ^b   Wu, Chung Han ^c  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^b SHU TE UNIVERSITY   (Taiwan)

^c NANKAI UNIVERSITY   (China)

Author keywords

Customer satisfaction; Dynamic model; Healthcare marketing; Quality of medical treatment; System dynamics

Indexed keywords

COMPETITIVE ADVANTAGE; COMPLEX PROBLEMS; COMPLEX QUESTIONS; CUSTOMER LOYALTY; DYNAMIC SYSTEM MODELS; ECONOMIC DEVELOPMENT; FEED-BACK LOOP; IN-LINE; LITERATURE SURVEY; LOOP ANALYSIS; MARKETING STRATEGY; MEDICAL INSTITUTIONS; MEDICAL MANAGEMENT; MEDICAL MARKETING; MEDICAL SERVICES; MEDICAL TREATMENT; ONE-FACTOR; QUANTITATIVE RESEARCH METHODS; QUESTIONNAIRE SURVEYS; SYSTEM DYNAMICS;

COMPETITION; DYNAMIC MODELS; DYNAMICAL SYSTEMS; HEALTH CARE; HOSPITALS; MODEL STRUCTURES; SALES; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; SURVEYS; SYSTEM THEORY;

CUSTOMER SATISFACTION;

EID: 77951782116     PISSN: 13494198     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper

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