Business success factors and innovation in Canadian service sectors: An initial investigation of inter-sectoral differences

Service Industries Journal

Volumn 30, Issue 2, 2010, Pages 225-246

  Chamberlin, Tyler ^a,b   Doutriaux, Jérôme ^a   Hector, John ^c  

^a UNIVERSITY OF OTTAWA   (Canada)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c LAURENTIAN FORESTRY CENTRE   (Canada)

Author keywords

Business success factors; Human resources; Innovation; Knowledge management; Proximity; Services

Indexed keywords

BUSINESS DEVELOPMENT; HUMAN RESOURCE; INNOVATION; SERVICE SECTOR;

CANADA;

EID: 77951664810     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802120174     Document Type: Article

References (41)

1. Asheim, B., Cooke, P., & Martin, R. (2006). Clusters and regional development: Critical reflections and explorations. New York: Routledge.
2. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1),99-120.
3. Cainelli, G., Evangelista, R., & Savona, M. (2004). The impact of innovation on economic perform- ance in services. The Service Industries Journal, 24(1), 116-130.
4. Camacho, J.A., & Rodriguez, M. (2005). How innovative are services? An empirical analysis for Spain. The Service Industries Journal, 25(2), 253-271.
5. Coombs, R., & Miles, I. (1999). Innovation, measurement and services: The new problematique. In J. Stanley Metcalfe & Ian Miles (Eds.), Innovation systems in the service economy: Measurement and case study analysis (pp. 83-103). Boston: Kluwer.
6. Djellal, F., & Gallouj, F. (2001). Patterns of innovation organisation in service firms: Postal survey results and theoretical models. Science and Public Policy, 28(1), 57-67.
7. Djellal, F., & Gallouj, F. (2007). Innovation and employment effects in services: A review of the literature and an agenda for research. The Service Industries Journal, 27(3), 193-214.
8. Doloreux, D. (2002). What we should know about regional systems of innovation. Technology in Society, 24(3), 243-263.
9. Doloreux, D. (2006). Understanding regional innovation in the maritime industry: An empirical analysis. International Journal of Innovation and Technology Management, 3(2), 189-207.
10. Drejer, A. (2002). Situations for innovation management: Towards a contingency model. European Journal of Innovation Management, 5(1), 4-17.
11. Earl, M. (2004, August 25). Tantalised by the promise of wisdom. The Financial Times, p. 11.
12. Fleming, L. (2007). Breakthroughs and the 'long tail' of innovation. Sloan Management Review, 49(1),69-74.
13. Florida, R. (2002). The rise of the creative class. New York: Basic Books.
14. Freel, M. (2003). Sectoral patterns of small firm innovation, networking and proximity. Research Policy, 32(5), 751-770.
15. Freel, M. (2006). Patterns of technological innovation in knowledge-intensive business services. Industry and Innovation, 13(3), 335-359.
16. Gallaher, M.P., & Petrusa, J.E. (2006). Innovation in the US service sector. Journal of Technology Transfer, 31(6), 611-628.
17. Gallouj, F., & Weinstein, O. (1997). Innovation in services. Research Policy, 26(4), 537-556.
18. Haas, M.R., & Hansen, M.T. (2007). Different knowledge, different benefits: Towards a productivity perspective on knowledge sharing in organizations. Strategic Management Journal, 28(11), 1133-1153.
19. Jenssen, J.I. (2003). Innovation, capabilities and competitive advantages in Norwegian shipping. Maritime Policy and Management, 30(2), 93-106.
20. Marshall, A. (1891). Principles of economics. London: MacMillan.
21. Metcalfe, J.S., James, A., & Mina, A. (2005). Emergent innovation systems and the delivery of clini- cal services: The case of intra-ocular lenses. Research Policy, 34(9), 1283-1304.
22. Miles, I. (1993). Services in the new industrial economy. Futures, 25(6), 652-672.
23. Miles, I., Kastrinos, N., Flanagan, K., Bilderbeek, R., den Hertog, P., Huitink, W., et al. (1995). Knowledge intensive business services: Their role as users, carriers and sources of innovation (EIMS Publication No. 15). Luxembourg: Innovation Programme, DGXIII.
24. de la Mothe, J., & Paquet, G. (1998). Local and regional systems of innovation. Boston: Kluwer Academic.
25. OECD (2005). OECD in figures: Statistics on member countries (2005 edition). Paris: Author. Retrieved March 23, 2009, from http://www.oecd.org
26. Pavitt, K. (1984). Sectoral patterns of technical change: Towards a taxonomy and theory. Research Policy, 13(6), 343-373.
27. Porter, M.E. (1998). On competition. Boston: Harvard Business School Press.
28. Prahalad, C.K., & Hamel, G. (1994). Competing for the future. Boston: Harvard Business School Press.
29. Roper, S., & Love, J.H. (2002). Innovation and export performance: Evidence from the UK and German manufacturing plants. Research Policy, 31(7), 1087-1102.
30. Saxenian, A. (1999). Silicon Valley's new immigrant entrepreneurs. San Francisco: Policy Institute of California.
31. Schumpeter, J. (1942). Capitalism, socialism and democracy. New York: Harper and Brothers.
32. Sirilli, G., & Evangelista, R. (1998). Technological innovation in services and manufacturing: Results from Italian surveys. Research Policy, 27(9), 881-899.
33. Statistics Canada. (2005). Survey of innovation 2003. (Statistics Canada Cat No. 88-524-XCB), Ottawa.
34. Tether, B.S. (2003). The sources and aims of innovation in services: Variety between and within sectors. Economics of Innovation and New Technology, 12(6), 481-505.
35. Tether, B.S. (2005). Do services innovate (differently)? Insights from the European innobarometer survey. Industry and Innovation, 12(2), 153-184.
36. Tether, B.S., & Hipp, C. (2002). Knowledge intensive, technical and other services: Patterns of com- petitiveness and innovation compared. Technology Analysis and Strategic Management, 14(2),163-182.
37. Tether, B.S., Hipp, C., & Miles, I. (2000). The incidence and effects of innovation in services: Evidence from Germany. International Journal of Innovation Management, 4(4), 417-454.
38. de Vries, E.J. (2006). Innovation in services in networks of organizations and in the distribution of services. Research Policy, 35(7), 1037-1051.
39. Weissenberger-Eibl, M., & Koch, D.J. (2007). Importance of industrial services and service inno- vations. Journal of Management and Organization, 13(2), 88-101.
40. Wolfe, D.A., & Gertler, M.S. (2004). Clusters from the inside and out: Local dynamics and global linkages. Urban Studies, 41(5/6), 1071-1093.
41. Wong, P.K., & He, Z.L. (2005). A comparative study of innovative behaviour in Singapore's KIBS and manufacturing firms. The Service Industries Journal, 25(1), 23-42.