Working the waiting room: Managing fear, hope, and rage at the clinic gate

Medical Anthropology: Cross Cultural Studies in Health and Illness

Volumn 28, Issue 3, 2009, Pages 212-234

  Strathmann, Cynthia Miki ^a   Hay, M Cameron ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b MIAMI UNIVERSITY   (United States)

Author keywords

Clinic work; Emotional labor; Health care; Patient care; Receptionists

Indexed keywords

ANGER; ARTICLE; CLINICAL TRIAL; FEAR; FEMALE; HUMAN; HUMAN RELATION; INTERVIEW; MALE; MEDICAL ASSISTANT; MENTAL STRESS; MULTICENTER STUDY; PATIENT; PRIMARY HEALTH CARE; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; UNIVERSITY HOSPITAL;

ACADEMIC MEDICAL CENTERS; ANGER; FEAR; FEMALE; HUMANS; INTERVIEWS AS TOPIC; MALE; MEDICAL RECEPTIONISTS; PATIENTS; PRIMARY HEALTH CARE; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; STRESS, PSYCHOLOGICAL;

EID: 77951658236     PISSN: 01459740     EISSN: 15455882     Source Type: Journal    
DOI: 10.1080/01459740903070840     Document Type: Article

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