Queuing analysis for outpatient and inpatient services: A case study

Management Decision

Volumn 48, Issue 3, 2010, Pages 419-439

  Mital, K M ^a  

^a IILM Institute of Higher Education   (India)

Author keywords

Human resource management; Outpatients; Patients; Queuing; Resource management; Service operations

Indexed keywords

EID: 77951592980     PISSN: 00251747     EISSN: None     Source Type: Journal    
DOI: 10.1108/00251741011037783     Document Type: Article

References (9)

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5. Mital, K.M., Saxena, S., Datta, A. and Deshpande, P.M. (1983), "Estimation of medical staff size", working report, New Delhi.
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7. Parasuraman, A., Zeithami, V.A. and Berry, L.L. (1988), "SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality" in Journal of Retailing, Vol. 64, No. 4, pp. 12-40.
8. Prahalad, C.K. and Krishnan, M.S. (1999), "The meaning of quality in the information age" in Harvard Business Review, September-October, pp. 109-18.
9. Ramani, K.V. (1999), "Service quality improvements at CMC hospital" in Raghavchari, M. and Ramani, K.V. (Eds.), Delivering Service Quality: Managerial Challenges for the 21st Century, Macmillan India Ltd, New Delhi, pp. 385-92.