Managers' judgments of performance in IT services outsourcing

Journal of Management Information Systems

Volumn 26, Issue 4, 2010, Pages 181-218

  Ramachandran, Vandana ^a   Gopal, Anandasivam ^b  

^a UNIVERSITY OF UTAH   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

Decision making biases; Field studies; Input bias; IT services outsourcing; Judgment; Regression analysis; Service science

Indexed keywords

FIELD STUDIES; FINAL COSTS; INPUT BIAS; IS PROCESS; IT SERVICES; PERFORMANCE METRICS; SERVICE MANAGEMENT; SERVICE PERFORMANCE; SERVICE SCIENCE; SOFTWARE DEVELOPMENT PROJECTS; SUBJECTIVE ASSESSMENTS;

DECISION MAKING; MANAGERS; OUTSOURCING; REGRESSION ANALYSIS;

INFORMATION TECHNOLOGY;

EID: 77951261846     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222260407     Document Type: Article

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