Business travelers' ticketing, refund, and exchange behavior

Journal of Air Transport Management

Volumn 16, Issue 4, 2010, Pages 196-201

  Jay Graham, R ^a   Garrow, Laurie A ^b   Leonard, John D ^b  

^a EXXONMOBIL UPSTREAM RESEARCH COMPANY   (United States)

^b Georgia Institute of Technology   (United States)

Author keywords

Air traveler behavior; Ticket cancellation; Ticket changes

Indexed keywords

AIR TRANSPORTATION; FLIGHT BEHAVIOR; FREQUENCY ANALYSIS; TRAVEL BEHAVIOR;

UNITED STATES;

EID: 77950865280     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2009.12.002     Document Type: Article

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