Best practices for improving engagement of clients in clinic care

Psychiatric Services

Volumn 61, Issue 4, 2010, Pages 343-345

  Smith, Thomas E ^a   Burgos, Jeannette ^b   Dexter, Victoria ^c   Norcott, James ^d   Pappas, Stella V ^e   Shuman, Ellen ^d   Appel, Anita ^f   Harrison, Myla E ^g   Nossel, Ilana R ^a   Essock, Susan M ^a  

^a NEW YORK STATE PSYCHIATRIC INSTITUTE   (United States)

^b NY ^*  (United States)

^c Safe Horizon   (United States)

^d Catholic Charities Neighborhood Services Inc   (United States)

^e Institute for Community Living Inc   (United States)

^f NEW YORK STATE OFFICE OF MENTAL HEALTH   (United States)

^g NEW YORK CITY DEPARTMENT OF HEALTH AND MENTAL HYGIENE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CLINICAL PRACTICE; COMMUNITY CARE; MEDICAL CARE; MEDICAL STAFF; MENTAL HEALTH; REVIEW; ARTICLE; CRIME; HUMAN; HUMAN RELATION; INFORMATION DISSEMINATION; LEGAL ASPECT; MENTAL DISEASE; MENTAL HEALTH SERVICE; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT; PATIENT COMPLIANCE; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS; QUALITY CONTROL; UNITED STATES; VIOLENCE;

BENCHMARKING; COMMUNITY-INSTITUTIONAL RELATIONS; CRIME; HUMANS; INFORMATION DISSEMINATION; MENTAL DISORDERS; MENTAL HEALTH SERVICES; NEW YORK; NEW YORK CITY; PATIENT COMPLIANCE; PATIENT DROPOUTS; PROFESSIONAL-PATIENT RELATIONS; VIOLENCE;

EID: 77950806067     PISSN: 10752730     EISSN: 15579700     Source Type: Journal    
DOI: 10.1176/ps.2010.61.4.343     Document Type: Review

References (16)

1. Dixon LB, Krauss N, Kernan E, et al: Modifying the PACT model to serve homeless person with severe mental illness. Psychiatric Services 46:684-688, 1995
2. Priebe S, Watts J, Chase M, et al: Processes of disengagement and engagement in assertive outreach patients: qualitative study. British Journal of Psychiatry 187:438-443, 2005 (Pubitemid 41546573)
3. Appelbaum PS, Le MS: Techniques used by assertive community treatment (ACT) teams to encourage adherence: patient and staff perceptions. Community Mental Health Journal 44:459-464, 2008
4. Manfred-Gilham JJ, Sales E, Koeske G: Therapist and case manager perceptions of client barriers to treatment participation and use of engagement strategies. Community Mental Health Journal 38:213-221, 2002 (Pubitemid 38457402)
5. Adams JR, Drake RE, Wolford GL: Shared decision-making preferences of people with severe mental illness. Psychiatric Services 58:1219-1221, 2007 (Pubitemid 47507963)
6. Drake RE, Deegan PE: Shared decision making is an ethical imperative. Psychiatric Services 60:1007, 2009
7. Drake RE, Wilkniss SM, Frounfelker RL, et al: The Thresholds-Dartmouth partnership and research on shared decision making. Psychiatric Services 60:142-144, 2009
8. Hogan MF, Gibbs LI, O'Donnell DE, et al: New York State/New York City Mental Health-Criminal Justice Panel Report and Recommendations. New York, New York State Office of Mental Health, 2008
9. Kruse GR, Rohland BM, Wu X: Factors associated with missed first appointments at a psychiatric clinic. Psychiatric Services 53:1173-1176, 2002 (Pubitemid 34976632)
10. Orme DR, Boswell D: The pre-intake drop-out at a community mental health center. Community Mental Health Journal 27:375-379, 1991
11. Gallucci G, Swartz W, Hackerman F: Impact of the wait for an initial appointment on the rate of kept appointments at a mental health center. Psychiatric Services 56:344-346, 2005 (Pubitemid 40333568)
12. Folkins C, Hersch P, Dahlen D: Waiting time and no-show rate in a community mental health center. American Journal of Community Psychology 8:121-123, 1980 (Pubitemid 10108825)
13. Zivin K, Pfeiffer PN, McCammon RJ, et al: "No-shows": who fails to follow up with initial behavioral health treatment? American Journal of Managed Care 15:105-112, 2009
14. Greeno CG, Anderson CM, Shear MK, et al: Initial treatment engagement in a rural community mental health center. Psychiatric Services 50:1634-1636, 1999
15. IHI's Collaborative Model for Achieving Breakthrough Improvement. IHI Innovation Series white paper. Boston, Institute for Healthcare Improvement, 2003
16. Kreyenbuhl J, Nossel IR, Dixon LB: Disengagement from mental health treatment among individuals with schizophrenia and strategies for facilitating connections to care: a review of the literature. Schizophrenia Bulletin 35:696-703, 2009