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Volumn , Issue , 2008, Pages 699-702

The confusion of crowds: Non-dyadic help interactions

Author keywords

Help giving; Open source software

Indexed keywords

OPEN SOURCE SOFTWARE; OPEN SOURCES; TECHNICAL SUPPORT;

EID: 77950805359     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1460563.1460670     Document Type: Conference Paper
Times cited : (20)

References (9)
  • 2
    • 0030548714 scopus 로고    scopus 로고
    • The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice
    • Constant, D., Sproull, L., Keisler, S. (1996). The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice. Organization Science, 7(2) 119-135.
    • (1996) Organization Science , vol.7 , Issue.2 , pp. 119-135
    • Constant, D.1    Sproull, L.2    Keisler, S.3
  • 4
    • 21644436667 scopus 로고    scopus 로고
    • Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization
    • Halverson, C.A., Thomas, E. and Ackerman, M.S., (2004). Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization, Proceedings of CSCW'04, 304-313.
    • (2004) Proceedings of CSCW'04 , pp. 304-313
    • Halverson, C.A.1    Thomas, E.2    Ackerman, M.S.3
  • 5
    • 84867988929 scopus 로고    scopus 로고
    • How Open Source Software Works: Free User to User Assistance
    • Lakhani, K.R., and von Hippel, E. (2003). How Open Source Software Works: Free User to User Assistance. Research Policy 32(6) 923-943.
    • (2003) Research Policy , vol.32 , Issue.6 , pp. 923-943
    • Lakhani, K.R.1    Von Hippel, E.2
  • 6
    • 33749616377 scopus 로고    scopus 로고
    • Open Source Technical Support: A Look at Peer Help-Giving
    • Track 6
    • Singh, V., Twidale, M.B. & Rathi, D. (2006). Open Source Technical Support: A Look at Peer Help-Giving. Proceedings HICSS-39 Track 6 p118c.
    • (2006) Proceedings HICSS-39
    • Singh, V.1    Twidale, M.B.2    Rathi, D.3
  • 7
    • 27544468048 scopus 로고    scopus 로고
    • Exploring Usability Discussions in Open Source Development
    • Twidale, M.B. and Nichols, D.M., (2005). Exploring Usability Discussions in Open Source Development, Proceedings of HICSS-38, 198c.
    • (2005) Proceedings of HICSS-38
    • Twidale, M.B.1    Nichols, D.M.2
  • 8
    • 21644445509 scopus 로고    scopus 로고
    • Where am I and Who am I? Issues in collaborative technical help
    • Twidale, M.B. and Ruhleder, K. (2004) Where am I and Who am I? Issues in collaborative technical help. Proceedings of CSCW'04, 2004. 378-387.
    • (2004) Proceedings of CSCW'04, 2004 , pp. 378-387
    • Twidale, M.B.1    Ruhleder, K.2
  • 9
    • 29144458030 scopus 로고    scopus 로고
    • Over the shoulder learning: Supporting brief informal learning
    • Twidale, M.B. (2005). Over the shoulder learning: supporting brief informal learning. Computer Supported Cooperative Work 14(6) 505-547.
    • (2005) Computer Supported Cooperative Work , vol.14 , Issue.6 , pp. 505-547
    • Twidale, M.B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.