Pathology of organizations currently implementing ITIL in developing countries

2009 International Conference on Computer and Electrical Engineering, ICCEE 2009

Volumn 2, Issue , 2009, Pages 7-10

  Ghayekhloo, S ^a   Sedighi, M ^b   Nassiri, R ^c   Shabgahi, G Latif ^d   Tirkolaei, H Khodadadi ^e  

^a ISLAMIC AZAD UNIVERSITY   (Iran)

^b ISLAMIC AZAD UNIVERSITY   (Iran)

^c ISLAMIC AZAD UNIVERSITY   (Iran)

^d University of Power and Water Industry   (Iran)

^e ISLAMIC AZAD UNIVERSITY   (Iran)

Author keywords

Benefi; Failure; Implementing; IT service managemen; ITIL

Indexed keywords

BOTTOM LINES; CRITICAL BUSINESS; CRITICAL FACTORS; IT PERFORMANCE; IT SERVICE MANAGEMENT; IT SERVICES; MANAGED SERVICE; OPTIMAL LEVEL; STOCK VALUATIONS;

DEVELOPING COUNTRIES; ELECTRICAL ENGINEERING; SAFETY ENGINEERING;

INFORMATION TECHNOLOGY;

EID: 77950798695     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICCEE.2009.260     Document Type: Conference Paper

References (12)

1. Pink Elephant, "The benefits of ITIL Produced", August, 2008.
2. Pink Elephant, 2007, "Top 10 Things IT Managers Should Know About Implementing ITIL", By Pink Elephant Inc, UK.
3. Sharifi, M., Ayat, M., Sahibudin, Sh., 2008, "Lessons Learned in ITIL Implementation Failure", International Symposium on Information Technology, Kuala Lumpur, Malaysia.
4. Fanning, P., 2006, "Introduction to ITIL", Office of Government Commerce, Published by TSO (The Stationery Office), Third Published, London, ISBN 011330973-2.
5. Cartlidge, A., Hanna, A., Rudd, C., 2007, "An Introductory Overview of ITIL V3", Published by The UK Chapter of The ITSMF, First Published, ISBN 095512458-1.
6. M. Fry, "Top Ten Reasons Organizations are Unsuccessful Implementing ITIL", 2008.
7. OGC, "Introduction to ITIL, the IT Service Management Forum ", UK, 2007.
8. B. Assirati, "Service Support ", Office of Government Commerce, the Stationary Office, London, May 2000.
9. Official ITIL site (UK): http://itil-officialsite.com.
10. URL:www.itsmfusa.org.
11. URL: www.Tebyanidc.com
12. URL: www.hassangardesh.blogspot.com