메뉴 건너뛰기




Volumn 27, Issue 3, 2010, Pages 257-289

Evaluating transformative practice in the U.S. postal service REDRESS program

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77950637733     PISSN: 15365581     EISSN: 15411508     Source Type: Journal    
DOI: 10.1002/crq.259     Document Type: Article
Times cited : (23)

References (54)
  • 1
    • 77950684589 scopus 로고    scopus 로고
    • American Bar Association Section of Dispute Resolution, American Bar Association, Washington, D.C
    • American Bar Association Section of Dispute Resolution. "Task Force on Improving Mediation Quality Final Report." American Bar Association, Washington, D.C., 2008. http://www.abanet.org/dch/more.cfm?comDR020600&mod12.
    • (2008) Task Force On Improving Mediation Quality Final Report
  • 3
    • 77950649798 scopus 로고    scopus 로고
    • Staying on Track with Transformative Practice: How Do We Know If Mediators Have Internalized the Framework?
    • Hamline University, St. Paul, Minn., Oct. 16-18
    • Antes, J. R., and Saul, J. A. "Staying on Track with Transformative Practice: How Do We Know If Mediators Have Internalized the Framework?" Symposium presentation, Hamline University, St. Paul, Minn., Oct. 16-18, 1999.
    • (1999) Symposium Presentation
    • Antes, J.R.1    Saul, J.A.2
  • 4
    • 77950640677 scopus 로고    scopus 로고
    • Evaluating Mediation Practice from a Transformative Perspective
    • Antes, J. R., and Saul, J. A. "Evaluating Mediation Practice from a Transformative Perspective." Mediation Quarterly, 2001, 18(3), 313-323.
    • (2001) Mediation Quarterly , vol.18 , Issue.3 , pp. 313-323
    • Antes, J.R.1    Saul, J.A.2
  • 5
    • 26444591755 scopus 로고    scopus 로고
    • Why Suppose? Let's Find Out: A Public Policy Research Program on Dispute Resolution
    • Bingham, L. B. "Why Suppose? Let's Find Out: A Public Policy Research Program on Dispute Resolution." Journal of Dispute Resolution, 2002, 1, 101-126.
    • (2002) Journal of Dispute Resolution , vol.1 , pp. 101-126
    • Bingham, L.B.1
  • 7
    • 85044916586 scopus 로고    scopus 로고
    • Employment Dispute Resolution: The Case for Mediation
    • Bingham, L. B. "Employment Dispute Resolution: The Case for Mediation." Conflict Resolution Quarterly, 2004, 22(1-2), 145-174.
    • (2004) Conflict Resolution Quarterly , vol.22 , Issue.1-2 , pp. 145-174
    • Bingham, L.B.1
  • 8
    • 77950681874 scopus 로고    scopus 로고
    • Dispute System Design and Justice in Employment Dispute Resolution: Mediation at the Workplace
    • Bingham, L. B., Hallberlin, C. J., Walker, D. A., and Chung, W. T. "Dispute System Design and Justice in Employment Dispute Resolution: Mediation at the Workplace." Harvard Negotiation Law Review, 2009, 14, 1-50.
    • (2009) Harvard Negotiation Law Review , vol.14 , pp. 1-50
    • Bingham, L.B.1    Hallberlin, C.J.2    Walker, D.A.3    Chung, W.T.4
  • 9
    • 3242842572 scopus 로고    scopus 로고
    • The Administrative Dispute Resolution Act of 1990: How Do We Evaluate Its Success?
    • Bingham, L. B., and Wise, C. R. "The Administrative Dispute Resolution Act of 1990: How Do We Evaluate Its Success?" Journal of Public Administration Research and Theory, 1996, 6(3), 383-414.
    • (1996) Journal of Public Administration Research and Theory , vol.6 , Issue.3 , pp. 383-414
    • Bingham, L.B.1    Wise, C.R.2
  • 10
    • 76149145348 scopus 로고    scopus 로고
    • One Size Does Not Fit All: A Pluralistic Approach to Mediator Performance Testing and Quality Assurance
    • Bush, R.A.B. "One Size Does Not Fit All: A Pluralistic Approach to Mediator Performance Testing and Quality Assurance." Ohio State Journal on Dispute Resolution, 2004, 19, 965-1004.
    • (2004) Ohio State Journal On Dispute Resolution , vol.19 , pp. 965-1004
    • Bush, R.A.B.1
  • 12
    • 0038543153 scopus 로고    scopus 로고
    • Transformative Mediation and Third-Party Intervention: Ten Hallmarks of a Transformative Approach to Practice
    • Bush, R.A.B., and Folger, J. P. "Transformative Mediation and Third-Party Intervention: Ten Hallmarks of a Transformative Approach to Practice." Mediation Quarterly, 1996, 13, 263-278.
    • (1996) Mediation Quarterly , vol.13 , pp. 263-278
    • Bush, R.A.B.1    Folger, J.P.2
  • 14
    • 0345774492 scopus 로고    scopus 로고
    • Changing the Quality of Conflict Interaction: The Principles and Practice of Transformative Mediation
    • Bush, R.A.B., and Pope, S. G. "Changing the Quality of Conflict Interaction: The Principles and Practice of Transformative Mediation." Pepperdine Dispute Resolution Law Journal, 2002, 67(3), 67-96.
    • (2002) Pepperdine Dispute Resolution Law Journal , vol.67 , Issue.3 , pp. 67-96
    • Bush, R.A.B.1    Pope, S.G.2
  • 15
    • 0002519116 scopus 로고
    • Strategic Choice in Mediation
    • Carnevale, P.J.D. "Strategic Choice in Mediation." Negotiation Journal, 1986, 2, 41-56.
    • (1986) Negotiation Journal , vol.2 , pp. 41-56
    • Carnevale, P.J.D.1
  • 18
    • 85024975663 scopus 로고
    • Determinants of Mediator Behavior: A Test of the Strategic Choice Model
    • Carnevale, P.J.D., and Henry, R. A. "Determinants of Mediator Behavior: A Test of the Strategic Choice Model." Journal of Applied Social Psychology, 1989, 19, 481-498.
    • (1989) Journal of Applied Social Psychology , vol.19 , pp. 481-498
    • Carnevale, P.J.D.1    Henry, R.A.2
  • 20
    • 67649405165 scopus 로고    scopus 로고
    • Mediation by Any Other Name Would Smell as Sweet-or Would It? The Struggle to Define Mediation and Its Various Approaches
    • Charkoudian, L., De Ritis, C., Buck, R., and Wilson, C. L. "Mediation by Any Other Name Would Smell as Sweet-or Would It? The Struggle to Define Mediation and Its Various Approaches." Conflict Resolution Quarterly, 2009, 26(3), 293-316.
    • (2009) Conflict Resolution Quarterly , vol.26 , Issue.3 , pp. 293-316
    • Charkoudian, L.1    de Ritis, C.2    Buck, R.3    Wilson, C.L.4
  • 21
    • 0031509092 scopus 로고    scopus 로고
    • The Domestication of Violence in Mediation
    • Cobb, S. "The Domestication of Violence in Mediation." Law and Society Review, 1997, 31(3), 397-440.
    • (1997) Law and Society Review , vol.31 , Issue.3 , pp. 397-440
    • Cobb, S.1
  • 22
    • 27644598039 scopus 로고    scopus 로고
    • Identifying Practice Competence in Transformative Mediators: An Interactive Rating Scale Assessment Model
    • Della Noce, D. J., Antes, J. R., and Saul, J. A. "Identifying Practice Competence in Transformative Mediators: An Interactive Rating Scale Assessment Model." Ohio State Journal of Dispute Resolution, 2004, 19, 1005-1058.
    • (2004) Ohio State Journal of Dispute Resolution , vol.19 , pp. 1005-1058
    • della Noce, D.J.1    Antes, J.R.2    Saul, J.A.3
  • 24
    • 27644526344 scopus 로고    scopus 로고
    • In Search of a Theory of Practice: What Does Gestalt Have to Offer the Field of Mediation?
    • Gaynier, L. P. "In Search of a Theory of Practice: What Does Gestalt Have to Offer the Field of Mediation?" Gestalt Review, 2003, 7(3), 180-197.
    • (2003) Gestalt Review , vol.7 , Issue.3 , pp. 180-197
    • Gaynier, L.P.1
  • 25
    • 84936527454 scopus 로고
    • Selective Facilitation: Some Preliminary Observations on a Strategy Used by Divorce Mediators
    • Greatbatch, D., and Dingwall, R. "Selective Facilitation: Some Preliminary Observations on a Strategy Used by Divorce Mediators." Law and Society Review, 1989, 23(4), 613-641.
    • (1989) Law and Society Review , vol.23 , Issue.4 , pp. 613-641
    • Greatbatch, D.1    Dingwall, R.2
  • 27
    • 0141772420 scopus 로고    scopus 로고
    • Transforming Workplace Culture Through Mediation: Lessons Learned from Swimming Upstream
    • Hallberlin, C. J. "Transforming Workplace Culture Through Mediation: Lessons Learned from Swimming Upstream." Hofstra Labor and Employment Law Journal, 2001, 18, 375-383.
    • (2001) Hofstra Labor and Employment Law Journal , vol.18 , pp. 375-383
    • Hallberlin, C.J.1
  • 28
    • 0011046858 scopus 로고
    • Five Elements of Mediation
    • Honeyman, C. "Five Elements of Mediation." Negotiation Journal, 1988, 4(2), 149-160.
    • (1988) Negotiation Journal , vol.4 , Issue.2 , pp. 149-160
    • Honeyman, C.1
  • 29
    • 0141660453 scopus 로고
    • On Evaluating Mediators
    • Honeyman, C. "On Evaluating Mediators." Negotiation Journal, 1990, 6(1), 23-36.
    • (1990) Negotiation Journal , vol.6 , Issue.1 , pp. 23-36
    • Honeyman, C.1
  • 30
    • 34047249136 scopus 로고
    • The Impact of Mediator Strategic Choices: An Experimental Study
    • Kimsey, W., Fuller, R., Bell, A., and McKinney, B. "The Impact of Mediator Strategic Choices: An Experimental Study." Mediation Quarterly, 1994, 12(1), 89-97.
    • (1994) Mediation Quarterly , vol.12 , Issue.1 , pp. 89-97
    • Kimsey, W.1    Fuller, R.2    Bell, A.3    McKinney, B.4
  • 32
    • 34248396801 scopus 로고    scopus 로고
    • The Strategic Style in Mediation
    • Kressel, K. "The Strategic Style in Mediation." Conflict Resolution Quarterly, 2007,24(3), 251-283.
    • (2007) Conflict Resolution Quarterly , vol.24 , Issue.3 , pp. 251-283
    • Kressel, K.1
  • 33
    • 84993843491 scopus 로고
    • Themes in the Mediation of Social Conflict
    • Kressel, K., and Pruitt, D. G. "Themes in the Mediation of Social Conflict." Journal of Social Issues, 1985, 41, 179-198.
    • (1985) Journal of Social Issues , vol.41 , pp. 179-198
    • Kressel, K.1    Pruitt, D.G.2
  • 34
    • 0001757878 scopus 로고
    • Conclusion: A Research Perspective on the Mediation of Social Conflict
    • K. Kressel and D. G. Pruitt (eds.), San Francisco: Jossey-Bass
    • Kressel K., and Pruitt, D. G. "Conclusion: A Research Perspective on the Mediation of Social Conflict." In K. Kressel and D. G. Pruitt (eds.), Mediation Research: The Process and Effectiveness of Third Party Intervention. San Francisco: Jossey-Bass, 1989.
    • (1989) Mediation Research: The Process and Effectiveness of Third Party Intervention
    • Kressel, K.1    Pruitt, D.G.2
  • 35
    • 84936475235 scopus 로고
    • The Emergence and Institutionalization of Third Party Roles in Conflict
    • In J. Burton and F. Dukes (eds.), New York: St. Martin's Press
    • Laue, J. H. "The Emergence and Institutionalization of Third Party Roles in Conflict." In J. Burton and F. Dukes (eds.), Conflict: Readings in Management and Resolution. New York: St. Martin's Press, 1990.
    • (1990) Conflict: Readings In Management and Resolution
    • Laue, J.H.1
  • 36
    • 0039164752 scopus 로고
    • The Ethics of Intervention in Community Disputes
    • In G. Bermant, H. Kelman, and D. Warwick (eds.), Washington, D.C.: Halstead Press
    • Laue, J. H., and Cormick, G. "The Ethics of Intervention in Community Disputes." In G. Bermant, H. Kelman, and D. Warwick (eds.), The Ethics of Social Intervention. Washington, D.C.: Halstead Press, 1978.
    • (1978) The Ethics of Social Intervention
    • Laue, J.H.1    Cormick, G.2
  • 38
    • 34250160952 scopus 로고    scopus 로고
    • The Institutionalization of Alternative Dispute Resolution in the Federal Government
    • Nabatchi, T. "The Institutionalization of Alternative Dispute Resolution in the Federal Government." Public Administration Review, 2007, 67(4), 646-661.
    • (2007) Public Administration Review , vol.67 , Issue.4 , pp. 646-661
    • Nabatchi, T.1
  • 39
    • 0141660494 scopus 로고    scopus 로고
    • Transformative Mediation in the USPS REDRESS Program: Observations of ADR Specialists
    • Nabatchi, T., and Bingham, L. B. "Transformative Mediation in the USPS REDRESS Program: Observations of ADR Specialists." Hofstra Labor and Employment Law Journal, 2001, 18(2), 399-427.
    • (2001) Hofstra Labor and Employment Law Journal , vol.18 , Issue.2 , pp. 399-427
    • Nabatchi, T.1    Bingham, L.B.2
  • 40
    • 77950677390 scopus 로고    scopus 로고
    • How Do We Know a Mediator Is Competent?
    • Oct. 22
    • Pope, S. G. "How Do We Know a Mediator Is Competent?" National Association for Community Mediation, Oct. 22, 2004. http://www.nafcm.org/docs/ISCT%20Article%20How%20Do%20We%20Know.pdf.
    • (2004) National Association For Community Mediation
    • Pope, S.G.1
  • 41
    • 29144530079 scopus 로고    scopus 로고
    • Assuring Excellence, or Merely Reassuring? Policy and Practice in Promoting Mediator Quality
    • Pou, C., Jr. "Assuring Excellence, or Merely Reassuring? Policy and Practice in Promoting Mediator Quality." Journal of Dispute Resolution, 2004, 303-353.
    • (2004) Journal of Dispute Resolution , pp. 303-353
    • Pou Jr., C.1
  • 42
    • 0002566065 scopus 로고
    • The Process of Mediation in Dispute Settlement Centers
    • K. Kressel, D. G. Pruitt, and Associates (eds.), San Francisco: Jossey-Bass
    • Pruitt, D. G., McGillicuddy, N. B., Welton, G. L., and Fry, W. R. "The Process of Mediation in Dispute Settlement Centers." In K. Kressel, D. G. Pruitt, and Associates (eds.), Mediation Research. San Francisco: Jossey-Bass, 1989.
    • (1989) Mediation Research
    • Pruitt, D.G.1    McGillicuddy, N.B.2    Welton, G.L.3    Fry, W.R.4
  • 43
    • 0141549524 scopus 로고
    • Mediator Orientations, Strategies, and Techniques
    • Riskin, L. L. "Mediator Orientations, Strategies, and Techniques." Alternatives to the High Cost of Litigation, 1994, 12(9), 111-114.
    • (1994) Alternatives to The High Cost of Litigation , vol.12 , Issue.9 , pp. 111-114
    • Riskin, L.L.1
  • 44
    • 0007075572 scopus 로고    scopus 로고
    • Understanding Mediator Orientations, Strategies and Techniques: A Grid for the Perplexed
    • Riskin, L. L. "Understanding Mediator Orientations, Strategies and Techniques: A Grid for the Perplexed." Harvard Negotiation Law Review, 1996, 1, 7-51.
    • (1996) Harvard Negotiation Law Review , vol.1 , pp. 7-51
    • Riskin, L.L.1
  • 45
    • 1442357080 scopus 로고    scopus 로고
    • Decisionmaking in Mediation: The Old Grid and the New Grid System
    • Riskin, L. L. "Decisionmaking in Mediation: The Old Grid and the New Grid System." Notre Dame Law Review, 2003, 79(1), 22-23.
    • (2003) Notre Dame Law Review , vol.79 , Issue.1 , pp. 22-23
    • Riskin, L.L.1
  • 46
    • 21844501194 scopus 로고
    • The Obsession with Settlement Rates
    • Sander, F. E. "The Obsession with Settlement Rates." Negotiation Journal, 1995, 11(4), 329-332.
    • (1995) Negotiation Journal , vol.11 , Issue.4 , pp. 329-332
    • Sander, F.E.1
  • 47
    • 0010182365 scopus 로고
    • Managers as Inquisitors: Some Lessons from the Law
    • In M. H. Bazerman and R. J. Lewicki (eds.), Thousand Oaks, Calif.: Sage
    • Sheppard, B. H. "Managers as Inquisitors: Some Lessons from the Law." In M. H. Bazerman and R. J. Lewicki (eds.), Negotiating in Organizations. Thousand Oaks, Calif.: Sage, 1983.
    • (1983) Negotiating In Organizations
    • Sheppard, B.H.1
  • 48
    • 0000552051 scopus 로고
    • Third-Party Conflict Intervention: A Procedural Framework
    • In B. M. Staw and L. L. Cummings (eds.)
    • Sheppard, B. H. "Third-Party Conflict Intervention: A Procedural Framework." In B. M. Staw and L. L. Cummings (eds.), Research in Organizational Behavior, 1984, 6, 141-190.
    • (1984) Research In Organizational Behavior , vol.6 , pp. 141-190
    • Sheppard, B.H.1
  • 49
    • 0011024908 scopus 로고
    • Test Design Project, Washington, D.C.: National Institute for Dispute Resolution
    • Test Design Project. Interim Guidelines for Selecting Mediators. Washington, D.C.: National Institute for Dispute Resolution, 1993.
    • (1993) Interim Guidelines For Selecting Mediators
  • 52
  • 53
    • 21144474065 scopus 로고
    • Questions About the Strategic Choice Model of Mediation
    • van de Vliert, E. "Questions About the Strategic Choice Model of Mediation." Negotiation Journal, 1992, 8, 379-386.
    • (1992) Negotiation Journal , vol.8 , pp. 379-386
    • van de Vliert, E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.