The integration of quality management into chronic disease health services

Quality Management in Health Care

Volumn 19, Issue 2, 2010, Pages 156-163

  Shayesteh, Sheila Golnaz ^a   Kliewer, Gordon ^a   Morrin, Louise ^a  

^a UNIVERSITY OF CALGARY   (Canada)

Author keywords

Health; Improvement; Optimization; Quality management

Indexed keywords

ARTICLE; CHRONIC DISEASE; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; ORGANIZATION AND MANAGEMENT;

CHRONIC DISEASE; HEALTH SERVICES; HUMANS; QUALITY OF HEALTH CARE;

EID: 77950294688     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/QMH.0b013e3181dafde7     Document Type: Article

References (8)

1. De Coster C, Fong A. High Users of Calgary Adult Acute Care Hospitals. Calgary, Alberta, Canada: Calgary Health Region; 2007.
2. Mugglestone M, Maher L, Manson N, Baxter H. Accelerating the management process. Clin Governance. 2008;13(1):19-25.
3. Savory P, Olson J. Guidelines for using process mapping to aid management efforts. Hosp Mater Manage Q. 2001;22(3):10-16.
4. Carey R, Lloyd R. Measuring Quality Management in Health Care: A Guide to Statistical Process Control Applications. Milwaukee, WI: American Society for Quality; 2001.
5. Alberta Health Services. Chronic disease management: what is Living Well? http://calgaryhealthregion.ca/programs/cdm/ living with a chronic condition/livingwell.htm. Accessed September 12, 2008.
6. Langley G, Nolan K, Nolan T, Norman C, Provost L. The Management Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco, CA: Jossey-Bass; 1996:150-156.
7. Frampton SB, Gilpin L, Charmel PA. Putting Patients First: Designing and Practicing Patient-Centered Care. San Francisco, CA: Jossey-Bass; 2003:308-313.
8. Scholtes P, Joiner B, Streibel B. Using teams to meet today's challenges. In: The Team Handbook. 3rd ed. Madison, WI: Oriel Inc; 2003:1-11.