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Volumn , Issue , 1999, Pages 518-523

CLIENT SATISFACTION WITH OUTSOURCED IT SERVICES: A TRANSACTION-COST APPROACH

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION SYSTEMS;

EID: 77950235141     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (5)

References (11)
  • 1
    • 72249114849 scopus 로고
    • Information Systems Success: The Quest for the Dependent Variable
    • DeLone, W. H., and McLean, E. R. “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research (3:1), 1992, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 2
    • 0001112727 scopus 로고    scopus 로고
    • Pragmatic Perspectives on the Measurement of Information Systems Quality
    • June
    • Kettinger, W. J., and Lee, C. C. “Pragmatic Perspectives on the Measurement of Information Systems Quality,” MIS Quarterly, June 1997, pp. 223-240.
    • (1997) MIS Quarterly , pp. 223-240
    • Kettinger, W.J.1    Lee, C.C.2
  • 3
    • 85138679138 scopus 로고    scopus 로고
    • “The Value of Selective IT Sourcing,” Sloan Management Review, Spring
    • Lacity, M. C.; Willcocks, L. P.; and Feeny, D. F. “The Value of Selective IT Sourcing,” Sloan Management Review, Spring 1996, pp. 13-25.
    • (1996) And Feeny, D. F , pp. 13-25
    • Lacity, M.C.1    Willcocks, L.P.2
  • 4
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and Its Implications for Future Research
    • Parasuraman, A.; Zeithaml, V. A.; and Berry, L. L. “A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing (49:4), 1985, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 5
    • 0000379986 scopus 로고    scopus 로고
    • Measuring Information Systems Service Quality: Concerns for a Complete Canvas
    • June
    • Pitt, L. F.; Watson, R. T.; and Kavan, C. B. “Measuring Information Systems Service Quality: Concerns for a Complete Canvas,” MIS Quarterly, June 1997, pp. 209-221.
    • (1997) MIS Quarterly , pp. 209-221
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 7
    • 0000379989 scopus 로고    scopus 로고
    • Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
    • June
    • Van Dyke, T. P.; Kappelman, L. A.; and Prybutok, V. R. “Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire,” MIS Quarterly, June 1997, pp. 195-208.
    • (1997) MIS Quarterly , pp. 195-208
    • van Dyke, T.P.1    Kappelman, L.A.2    Prybutok, V.R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.