Antecedents of trust in online auctions

Electronic Commerce Research and Applications

Volumn 9, Issue 2, 2010, Pages 148-159

  Chiu, Chao Min ^a   Huang, Hsin Yi ^a   Yen, Chia Hui ^b  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

^b MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

E commerce; Justice; Online auction; Psychological contract violation; Repeat purchase intentions; Trust

Indexed keywords

CUSTOMER LOYALTY; E-COMMERCE; ONLINE AUCTIONS; ONLINE SELLERS; POSITIVE EFFECTS; PROCEDURAL JUSTICE; PSYCHOLOGICAL CONTRACTS; PURCHASE INTENTION; RESEARCH MODELS; SECOND ORDERS; THEORY AND PRACTICE;

ELECTRONIC COMMERCE; PURCHASING; RESEARCH;

SALES;

EID: 77949913566     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2009.04.003     Document Type: Article

References (90)

1. Adams, J. S. Inequity in social exchange. In L. Berkowitz (ed.), Advances in Experimental Social Psychology, Academic Press, New York, NY, 1965.
2. Ajzen I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50 2 (1991) 179-211
3. Ajzen I., and Fishbein M. Understanding Attitudes and Predicting Social Behavior (1980), Prentice-Hall, Englewood Cliffs, NJ
4. Akerlof G.A. The market for lemons: quality uncertainty and the market mechanism. Quarterly Journal of Economics 84 3 (1970) 488-500
5. Ambrose M., Hess R.L., and Ganesan S. The relationship between justice and attitudes: an examination of justice effects on event and system-related attitudes. Organizational Behavior and Human Decision Processes 103 1 (2007) 21-36
6. Anderson E., and Weitz B. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 29 1 (1992) 18-34
7. Anderson E., and Weitz B.A. Determinants of continuity in conventional industrial channel dyads. Marketing Science 8 4 (1989) 310-323
8. Andersson L.M. Employee cynicism: an examination using contract violation framework. Human Relations 49 11 (1996) 1395-1418
9. Aryee S., Budhwar P.S., and Chen Z.X. Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. Journal of Organizational Behavior 23 3 (2002) 267-285
10. Ba S., and Pavlou P.A. Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly 26 3 (2002) 243-268
11. Bagozzi R., Yi Y., and Phillips L. Assessing construct validity in organizational research. Administrative Science Quarterly 36 3 (1991) 421-458
12. Bagozzi R.P., and Yi Y. On the evaluation of structural equation models. Journal of the Academy of Marketing Science 16 1 (1988) 74-94
13. Baron R.M., and Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51 6 (1986) 1173-1182
14. Bies, R. J., Moag, J. S. Interactional justice: communication criteria of fairness. In B. H. S. R. J. Lewicki, M. H. Bazerman (eds.), Research on Negotiation in Organizations, JAI Press, Greenwich, CT, 1986.
15. Blau P.M. Exchange and Power in Social Life (1964), John Wiley and Sons, New York, NY
16. Bradach J.L., and Eccles R.G. Price, authority, and trust: from ideal types to plural forms. Annual Review of Sociology 15 1 (1989) 97-118
17. Brasheara T.G., Manolisb C., and Brooksc C.M. The effects of control, trust, and justice on salesperson turnover. Journal of Business Research 58 3 (2005) 241-249
18. Brockner, J., Siegel, P. A., 1996. Understanding the interaction between procedural and distributive justice: the role of trust. In R. M. Kramer, T. R. Tyler, (eds.), Trust in Organizations, Sage Publications, Thousand Oaks, CA.
19. Carr C.L. The FAIRSERV model: consumer reactions to services based on a multidimensional evaluation of service fairness. Decision Sciences 38 1 (2007) 107-130
20. Chebata J., and Slusarczyk W. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study. Journal of Business Research 58 5 (2005) 664-673
21. Chin W.W. Issues and opinions on structural equation modeling. MIS Quarterly 22 1 (1998) 7-16
22. Chin W.W., Marcolin B.L., and Newsted P.R. A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and voice mail emotion/adoption study. Information Systems Research 14 2 (2003) 189-217
23. Chin, W. W., Newsted, P. R. Structural equation modeling analysis with small samples using partial least squares. In R. H. Hoyle (ed.), Statistical Strategies for Small Sample Research, Sage Publications, Thousand Oaks, CA, 1999.
24. Chiu C.M., and Wang E.T.G. Understanding web-based learning continuance intention: the role of subjective task value. Information and Management 45 3 (2008) 194-201
25. Cohen-Charash Y., and Spector P.E. The role of justice in organizations: a meta-analysis. Organizational Behavior and Human Decision Processes 86 (2001) 278-324
26. Collier J.E., and Bienstock C.C. Measuring service quality in e-retailing. Journal of Service Research 8 3 (2006) 260-275
27. Colquitt J.A. On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology 86 3 (2001) 386-400
28. Colquitt J.A., Wesson M.J., Porter C.O.L.H., and Ng K.Y. Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology 86 3 (2001) 425-445
29. Cropanzano, R., Greenberg, J. Progress in organizational justice: tunneling through the maze. In C. L. Cooper, I. T. Robertson (eds.), International Review of Industrial and Organizational Psychology, John Wiley, New York, NY, 1997, 317-372.
30. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 3 (1989) 319-340
31. Davis F.D., Bagozzi R.P., and Warshaw P.R. User acceptance of computer technology: a comparison of two theoretical models. Management Science 35 8 (1989) 982-1003
32. Dirks K., and Ferrin D. Trust in leadership: meta-analytic findings and implications for research and practice. Journal of Applied Psychology 87 4 (2002) 611-628
33. Doney P.M., and Cannon J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61 2 (1997) 35-51
34. Folger, R., Greenberg, J. Procedural justice: an interpretative analysis of personnel systems. In K. Rowland, G. Ferris (eds.), Research in Personnel and Human Resources Management, JAI Press, Greenwich, CT, 1985.
35. Folger R., and Konovsky M.A. Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal 32 1 (1989) 115-130
36. Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research 18 1 (1981) 39-50
37. Gefen D. Reflections on the dimensions of trust and trustworthiness among online consumers. ACM SIGMIS Database 33 3 (2002) 38-53
38. Gefen D., Karahanna E., and Straub D.W. Inexperience and experience with online stores: the importance of TAM and trust. IEEE Transactions on Engineering Management 50 30 (2003) 307-321
39. Gefen D., Karahanna E., and Straub D.W. Trust and TAM in online shopping: an integrated model. MIS Quarterly 27 1 (2003) 51-90
40. Gefen D., and Straub D. Managing user trust in B2C e-service. e-Service Journal 2 2 (2003) 7-24
41. Grabner-Kraeuter S. The role of consumers' trust in online-shopping. Journal of Business Ethics 39 1-2 (2002) 43-50
42. Greenberg, J., 2001. The seven loose can(n)ons of organizational justice. In J. Greenberg, R. Cropanzano (eds.), Advances in Organizational Justice, Stanford University Press, Palo Alto, CA, 245-271.
43. Greenberg, J. The social side of fairness: interpersonal and informational classes of organizational justice. In R. Cropanzano (ed.), Justice in the Workplace: Approaching Fairness in Human Resource Management, Lawrence Erlbaum Associates, Hillsdale, NJ, 1993.
44. Hoffman D.L., Novak T.P., and Perlta M. Building consumer trust online. Communications of the ACM 42 4 (1999) 50-56
45. Homans G.G. Social Behavior: Its Elementary Forms (1961), Harcourt Brace, New York, NY
46. Kernan M.C., and Hanges P.J. Survivor reactions to reorganization: antecedents and consequences of procedural, interpersonal, and informational justice. Journal of Applied Psychology 87 5 (2002) 916-928
47. Kickul J.R., Neuman G., Parker C., and Finkl J. Settling the score: the role of organizational justice in the relationship between psychological contract breach and anticitizenship behavior. Employee Responsibilities and Rights Journal 13 2 (2001) 77-93
48. Kline R.B. Principles and Practice of Structural Equation Modeling (1998), Guilford Press, New York, NY
49. Konovsky M.A., and Pugh S. Citizenship behaviour and social exchange. Academy of Management Journal 37 (1994) 656-669
50. Kumar N., Scheer L.K., and Steenkamp J.E. The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research 32 1 (1995) 54-65
51. Leventhal, G. S. What should be done with equity theory? In K. J. Gergen, M. S. Greenberg, R. W. Willis (eds.), Social Exchange: Advances in Equity and Research, Plenum Press, New York, NY, 1980.
52. Lind, E. A. Fairness heuristic theory: justice judgments as pivotal cognitions in organizational relations. In J. Greenberg, R. Cropanzano (eds.), Advances in Organizational Justice, Stanford University Press, Palo Alto, CA, 2002
53. Lind E.A., Kulik C.T., Ambrose M., and de Vera Park M.V. Individual and corporate dispute resolution: using procedural fairness as a decision heuristic. Administrative Science Quarterly 38 2 (1993) 224-251
54. Liu C., and Arnett K.P. Exploring the factors associated with web site success in the context of electronic commerce. Information and Management 38 1 (2000) 23-33
55. Luhmann, N. Vertrauen, ein Mechanismus der Reduktion sozialer Komplexitaet, Stuttgart, Verlag Enke, 1989
56. Maxham J.G., and Netemeyer R.G. Firms reap what they sow: the effects of shared values and perceived organizational justice on customers' evaluations of complaint handling. Journal of Marketing 67 (2003) 46-62
57. Maxham J.G., and Netemeyer R.G. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent. Journal of Retailing 78 4 (2002) 239-252
58. McKnight D.H., and Chervany N.L. What trust means in ecommerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 6 2 (2002) 33-57
59. McKnight D.H., Choudhury V., and Kacmar C. The impact of initial consumer trust on intentions to transact with a web site: a trust building model. Journal of Strategic Information System 11 3-4 (2002) 297-323
60. McKnight D.H., Cummings L.L., and Chervany N.L. Initial trust formation in new organizational relationships. Academy of Management Review 23 3 (1998) 473-490
61. Millward, L. J., Herriot, P. The psychological contract in the UK. In D. M. Rousseau, R. Schalk (eds.), Psychological Contracts: Cross-National Perspectives, Sage Publications, London, 2000, 231-249.
62. Morrison E.W., and Robinson S.L. When employees feel betrayed: a model of how psychological contract violation develops. Academy of Management Review 21 1 (1997) 226-256
63. Pavlou P.A. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7 3 (2003) 101-134
64. Pavlou P.A., and Fygenson M. Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior. MIS Quarterly 30 1 (2006) 115-143
65. Pavlou P.A., and Gefen D. Building effective online marketplaces with institution-based trust. Information Systems Research 15 1 (2004) 37-59
66. Pavlou P.A., and Gefen D. Psychological contract violation in online marketplaces: antecedents, consequences, and moderating roles. Information Systems Research 16 4 (2005) 372-399
67. Pavlou P.A., Liang H., and Xue Y. Understanding and mitigating uncertainty in online exchange relationships: a principal-agent perspective. MIS Quarterly 31 1 (2007) 105-136
68. Pillai R., Williams E.S., and Tan J.J. Are the scales tipped in favor of procedural or distributive justice? an investigation of the US, India, Germany, and Hong Kong (China). International Journal of Conflict Management 12 4 (2001) 312-332
69. Podsakoff P.M., and Organ D.W. Self-reports in organizational research: problems and prospects. Journal of Management Information Systems 12 4 (1986) 531-544
70. Ramaswami S.N., and Singh J. Antecedents and consequences of merit pay fairness for industrial salespeople. Journal of Marketing 67 4 (2003) 46-66
71. Reichheld F.F., and Schefter P. E-loyalty: your secret weapon on the web. Harvard Business Review 78 4 (2000) 105-113
72. Robinson S.L., and Morrison E.W. Psychological contracts and OCB: the effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior 16 3 (1995) 289-298
73. Robinson S.L., and Rousseau D.M. Violating the psychological contract: not the exception but the norm. Journal of Organizational Behavior 15 3 (1994) 245-259
74. Rousseau D.M. Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal 2 2 (1989) 21-139
75. Rousseau D.M. Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements (1995), Sage, Thousand Oaks, CA
76. Saunders M., and Thornhill A. Trust and mistrust in organizations: an exploration using an organizational framework. European Journal of Work and Organizational Psychology 13 4 (2004) 493-515
77. Shapiro D.L., Buttner E.H., and Barry B. Explanations: what factors enhance their perceived adequacy?. Organizational and Human Decision Processes 58 3 (1994) 346-368
78. Smith A.K., Bolton R.N., and Wagner J. A model of customer satisfaction with service encounters involving failure and recovery. Journal of Marketing Research 36 3 (1999) 356-372
79. Tan M., and Teo T.S.H. Factors influencing the adoption of internet banking. Journal of the Association for Information Systems 1 5 (2000) 1-42
80. Teo T.S.H., and Lim V.K.G. The effects of perceived justice on satisfaction and behavioral intentions: the case of computer purchase. International Journal of Retail and Distribution Management 29 2 (2001) 109-124
81. Teo T.S.H., and Liu J. Consumer trust in e-commerce in the United States, Singapore and China. Omega-International Journal of Management Science 35 1 (2007) 22-38
82. Thibaut J.W., and Walker L. Procedural Justice: A Psychological Analysis (1975), Lawrence Erlbaum, Hillsdale, NJ
83. Turel O., Yuan Y., and Connelly C.E. In justice we trust: predicting user acceptance of e-customer services. Journal of Management Information Systems 24 4 (2008) 123-151
84. van den Bos K., and Lind E.A. Uncertainty management by means of fairness judgments. In: Zanna M.P. (Ed). Advances in Experimental Social Psychology (2002), Academic Press, San Diego, CA
85. van der Heijden H. User acceptance of hedonic information systems. MIS Quarterly 28 4 (2004) 695-704
86. van der Heijden H., Verhagen T., and Creemers M. Understanding online purchase intentions: contributions from technology and trust perspectives. European Journal of Information Systems 12 1 (2003) 41-48
87. Venkatesh V., Morris M., Davis G., and Davis F. User acceptance of information technology: toward a unified view. MIS Quarterly 27 3 (2003) 425-478
88. Wu J.H., and Wang S.C. What drives mobile commerce? an empirical evaluation of the revised technology acceptance model. Information and Management 42 5 (2005) 719-729
89. Yang Z., and Fang X. Online service quality dimensions and their relationships with satisfaction: a content analysis of customer reviews of securities brokerage services. International Journal of Service Industry Management 15 4 (2004) 302-326
90. Yilmaz C., Sezen B., and Kabaday E.T. Supplier fairness as a mediating factor in the supplier performance-reseller satisfaction relationship. Journal of Business Research 57 (2004) 854-863