Managing total service quality: A systemic view

Managing Service Quality: An International Journal

Volumn 8, Issue 1, 1998, Pages 34-45

  Sui Pheng, Low ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Individual behaviour; Service quality

Indexed keywords

EID: 77949713600     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810199377     Document Type: Article

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