The online outpatient booking system 'Choose and Book' improves attendance rates at an audiology clinic: A comparative audit

Informatics in Primary Care

Volumn 17, Issue 3, 2009, Pages 183-186

  Parmar, Vijal ^b   Large, Ann ^a   Madden, Colm ^a   Das, Vijay ^a  

^a Audiological Medicine   (United Kingdom)

^b NONE

Author keywords

'Choose and Book' system; Electronic referral and booking; Outpatient clinic attendance

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; AUDIOLOGY; CHILD; COMPARATIVE STUDY; FEMALE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; INFANT; INTERNET; MALE; MIDDLE AGED; PRESCHOOL CHILD; RETROSPECTIVE STUDY; UTILIZATION REVIEW;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; APPOINTMENTS AND SCHEDULES; AUDIOLOGY; CHILD; CHILD, PRESCHOOL; FEMALE; HUMANS; INFANT; INTERNET; MALE; MIDDLE AGED; QUALITY ASSURANCE, HEALTH CARE; RETROSPECTIVE STUDIES; YOUNG ADULT;

EID: 77949506296     PISSN: 14760320     EISSN: None     Source Type: Journal    
DOI: 10.14236/jhi.v17i3.733     Document Type: Article

References (8)

1. Department of Health. 'Choose and Book'-Patient's Choice of Hospital and Booked Appointment. Policy Framework for Choice and Booking at the Point of Referral. London: Department of Health, 2004. www.dh.gov.uk/ assetRoot/04/08/83/52/04088352.pdf
2. Rashid M, Abeysundra L, Mohd-Isa A et al. Two years and £196 million later: where is 'Choose and Book'? Informatics in Primary Care 2007; 15:111-119
3. Pothier DD, Awad Z and Tierney P. 'Choose and Book' in ENT: the GP perspective. Journal of Laryngology and Otology 2006;120:222-225
4. Moore S and Simcock P. 'Choose and Book' audit in a secondary eye care unit. Eye 2009;23:987.
5. Pothier DD, Repanos C and Awad Z. How we do it: analysing GP referral priorities; the unforeseen effect of 'Choose and Book'. Clinical Otolaryngology 2006;31:321-338
6. Modayil PC, Hornigold R, Glore RJ et al. Patients' attendance at clinics is worse with 'Choose and Book'. British Medical Journal 2009;338:b396.
7. Beckingsale TB and Wallace IW. Orthopaedic attendance also worse with 'Choose and Book'. British Medical Journal 2009;338:bl060.
8. Green J, McDowall Z and Potts HWW. Does 'Choose and Book' fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking. BMC Medical Informatics and Decision Making 2008;8:36.