The effect of implicit and explicit rules on customer greeting and productivity in a retail organization

Journal of Organizational Behavior Management

Volumn 30, Issue 1, 2010, Pages 38-48

  Johnson, Rebecca A ^a   Houmanfar, Ramona ^a   Smith, Gregory S ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Communication; Environmental ambiguity; Explicit rule; Implicit rule; Organizational effectiveness; Productivity; Rumor

Indexed keywords

EID: 77949325274     PISSN: 01608061     EISSN: 15408604     Source Type: Journal    
DOI: 10.1080/01608060903529731     Document Type: Article

References (10)

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