A dual importance diagram approach to evaluate service quality

Information Technology Journal

Volumn 9, Issue 4, 2010, Pages 659-665

  Shieh, Jiunn I ^a   Wu, Hsin Hung ^b   Huang, Kuan Kai ^a  

^a ASIA UNIVERSITY   (Taiwan)

^b NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

Author keywords

Dual importance diagram; Generalized correlation; Kano's model; Mutual information

Indexed keywords

QUALITY OF SERVICE; SURVEYS;

DUAL IMPORTANCE DIAGRAM; EVALUATION APPROACH; GENERALIZED CORRELATION; KANO'S MODEL; MULTIPLE REGRESSIONS; MUTUAL INFORMATIONS; PARTIAL CORRELATION; STRUCTURAL EQUATION MODELING;

QUALITY CONTROL;

EID: 77649207046     PISSN: 18125638     EISSN: 18125646     Source Type: Journal    
DOI: 10.3923/itj.2010.659.665     Document Type: Article

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