Factors hampering the use of patient complaints to improve quality: An exploratory study

International Journal of Nursing Practice

Volumn 15, Issue 6, 2009, Pages 534-542

  Hsieh, Sophie Yahui ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Case study; Patient complaints; Qualitative research; Quality improvement

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HUMAN; PATIENT SATISFACTION;

HUMANS; PATIENT SATISFACTION; QUALITY OF HEALTH CARE;

EID: 77449096978     PISSN: 13227114     EISSN: 1440172X     Source Type: Journal    
DOI: 10.1111/j.1440-172X.2009.01783.x     Document Type: Article

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