Service excellence in dermatology

Seminars in Cutaneous Medicine and Surgery

Volumn 23, Issue 3, 2004, Pages 207-212

  Marks, Victor J ^a   Hutchison, Randall ^a   Todd, Michael ^a  

^a GEISINGER HEALTH SYSTEM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE; HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; LEADERSHIP; PHYSICIAN; REVIEW;

DERMATOLOGY; HUMANS; PHYSICIAN-PATIENT RELATIONS; QUALITY OF HEALTH CARE;

EID: 7644235820     PISSN: 10855629     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sder.2004.06.003     Document Type: Review

References (5)

1. S. Covey The Seven Habits of Highly Effective People 1989 Simon and Schuster New York
2. T. Stewart A Satisfied Customer Isn't Enough Fortune 1997 112 July 21
3. F. Reichheld, T. Teal The Loyalty Effect the Hidden Force Behind Growth, Profits, and Lasting Value 1996 Harvard Business School Press Cambridge, MA
4. Clinician-Patient Communication to Enhance Health Outcomes 1998 The Bayer Institute for Health Care Communication, Inc 1 2 (workbook for the workshop of the same title)
5. Clinician-Patient Communication to Enhance Health Outcomes 1998 The Bayer Institute for Health Care Communication, Inc 3 (workbook for the workshop of the same title)