Passenger environment survey: Representing the customer perspective in quality control

Transportation Research Record

Volumn , Issue 2112, 2009, Pages 93-103

  Lu, Alex ^a   Aievoli, Steven ^a   Ackroyd, Joseph ^a   Carlin, Chrissie ^a   Reddy, Alla ^a  

^a New York City Transit   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSES; DECISION MAKING; QUALITY ASSURANCE; QUALITY CONTROL; SALES; SUBWAY STATIONS; SURVEYS;

CUSTOMER EXPERIENCE; CUSTOMER PERSPECTIVES; LOCAL BUS; METROPOLITAN TRANSIT AUTHORITIES; NEW YORK CITY TRANSITS; OPERATION MANAGEMENT; OPERATION PERSONNEL; SERVICE AREA; STATISTICAL PRECISION; SURVEY PROJECTS;

SUBWAY CARS;

EID: 76149096864     PISSN: 03611981     EISSN: None     Source Type: Journal    
DOI: 10.3141/2112-12     Document Type: Article

References (10)

1. TCRP Project G-6 Interim Report: A Guidebook for Developing a Transit Performance-Measurement System. Kittelson & Associates Inc., 2002.
2. Passenger Environment Survey. Operations Reliability Unit, San Francisco Bay Area Rapid Transit District, Oakland, Calif., June 1995.
3. Rules & Regulations Governing Employees of MTA New York City Transit, Manhattan and Bronx Surface Transit Operating Authority, and South Brooklyn Railway. Metropolitan Transportation Authority, New York, 2007.
4. Lombardi, M. A. Department of Subways Service Delivery Blue Book. New York City Transit, Metropolitan Transportation Authority, New York, 2002.
5. Ryus, P. TCRP Research Results Digest 56: Summary of TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System. Transportation Research Board of the National Academies, Washington, D.C., 2003.
6. Cranshaw, J., and J. Chambers. Significance Testing. In A Concise Course in A-Level Statistics with Worked Examples. Stanley Thornes, Cheltenham, Gloucestershire, England, 1984.
7. Standard Follow-Up Reports: Service Quality Indicators. In New York City Transit Committee Meeting Agenda, Book 2, New York City Transit, New York, Sept. 2008.
8. Staten Island Bus Depots Earn High Marks in Air Conditioning Survey, Press Release 81. New York City Transit, Metropolitan Transportation Authority, New York, 2007. www.mta.info/mta/news/releases/?agency? nyct&en?081001- NYCT147. Accessed Feb. 24, 2009.
9. Donohue, P., and K. Angelova. Commuters Fryin' in E Train's 'Oven.' New York Daily News, Aug. 4, 2008, p. 6.
10. London Underground. Cooling the Tube. Presented to the Institution of Mechanical Engineers, London, Oct. 13, 2008.