Preliminary report on the validation of a questionnaire measuring patient satisfaction with services at the sickle cell unit in Jamaica

West Indian Medical Journal

Volumn 58, Issue 4, 2009, Pages 331-340

  Cunningham Myrie, C ^a   Royal Thomas, T ^a   Williams Green, P ^b   Reid, M ^a  

^a UNIVERSITY OF THE WEST INDIES   (Jamaica)

^b Caribbean College of Family Physicians   (Jamaica)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CONSTRUCT VALIDITY; FACTORIAL ANALYSIS; FEMALE; HEALTH CARE PERSONNEL; HUMAN; JAMAICA; MAJOR CLINICAL STUDY; MALE; PATIENT ASSESSMENT; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; SCORING SYSTEM; VALIDATION PROCESS;

ADULT; AGED; AMBULATORY CARE FACILITIES; CROSS-SECTIONAL STUDIES; FACTOR ANALYSIS, STATISTICAL; FEMALE; HUMANS; JAMAICA; MALE; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOMETRICS; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 75749136904     PISSN: 00433144     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (15)

1. Fitzpatrick R. Surveys of patients satisfaction: I - Important general considerations. BMJ 1991; 302: 887-9.
2. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann 1983; 6: 185-210.
3. Smith S, Sinclair D, Raine R, Reeves B. Evaluating humanity. In: Smith S, Sinclair D, Raine R, Reeves B, eds. Health Care Evaluation. London: Open University Press; 2005: 139-49.
4. Grogan S, Conner M, Willits D, Norman P. Development of a questionnaire to measure patients' satisfaction with general practitioners' services. Br J Gen Pract 1995; 45: 525-9.
5. Grogan S, Conner M, Norman P, Willits D, Porter I. Validation of a questionnaire measuring patient satisfaction with general practitioner services. Qual Health Care 2000; 9: 210-5.
6. Ware JE, Jr, Snyder MK, Wright WR, Davies AR. Defining and measuring patient satisfaction with medical care. Eval Program Plann 1983; 6: 247-63.
7. Di Iorio C. Validity. In: Di Iorio C, ed. Measurement in health behavior: methods for research and education. San Francisco: Jossey-Bass; 2005: 211-36.
8. Di Iorio C. Factor analysis. In: Di Iorio C, ed. Measurement in health behavior: methods for research and education. San Francisco: Jossey-Bass; 2005: 237-75.
9. Hutcheson G, Sofroniou N. Factor Analysis. The Multivariate Social Scientist. London: Sage Publications Limited; 1999: 217-51.
10. Everitt B. The Cambridge Dictionary Of Statistics. 2nd Edition. Cambridge: Cambridge University Press 2002.
11. Baker S. The Reliability and Criterion Validity of a Measure of Patients' Satisfaction with their General Practice. Family Practice 1991; 8: 171-7.
12. Garson GD. Factor Analysis. [World Wide Web] 2006 [cited 2006 April 24]; Available from: http://www2.chass.ncsu.edu/garson/pa765/factor.htm
13. Gourley G, Gourley D, La Monica Rigolosi E, Reed P, Solomon D, Washington E. Development and Validation of the Pharmaceutical Care Satisfaction Questionnaire. American Journal of Managed Care 2001; 7: 461-6.
14. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11: 319-28.
15. Gasquet I, Villeminot S, Estaquio C, Durieux P, Ravaud P, Falissard B. Construction of a questionnaire measuring outpatients' opinion of quality of hospital consultation departments. Health Qual Life Outcomes 2004; 2: 43.