Implementing a structured triage system at a community health centre using Kaizen

South African Family Practice

Volumn 51, Issue 6, 2009, Pages 496-501

  Isaacs, A A ^a   Hellenberg, D A ^a  

^a UNIVERSITY OF CAPE TOWN   (South Africa)

Author keywords

Casualty; Kaizen; Lean; Management; Triage

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH CENTER; HUMAN; MEDICOLEGAL ASPECT; PRESCRIPTION; STANDARDIZATION;

EID: 75649128381     PISSN: 20786190     EISSN: 20786204     Source Type: Journal    
DOI: 10.1080/20786204.2009.10873913     Document Type: Article

References (7)

1. Mitchell's Plain Community Health Centre - Routine Monthly Report (RMR) statistics, 2007-2008.
2. Gottschalk SB, Wood D, DeVries S, Wallis LA, Bruijns S. The Cape triage score: A new triage system South Africa. Proposal from the Cape triage group. Emergency Medicine Journal 2006;23:149-53.
3. DeCarlo N; Breakthrough Management Group. The complete idiot's guide to Lean Six Sigma. New York: Alpha Press; 2007.
4. Alukal G, Sattler M, Manos A. Make healthcare lean. Quality Progress 2006;39(7):24-30.
5. Furuhashi Takeyuki. Workplace best practice - Practice of Kaizen in service organisations. Workshop at GF Jooste Hospital 2007
6. Kotelnikov V. Kaizen and total quality management (TQM) [monograph on the internet]. Business e-Coach; 2008 [cited 2008 Mar 5]. Available from http://www.1000ventures.com/business-guide/mgmt-kaizen-tqc-main.html
7. Wikipedia. Kaizen. [monograph on the internet]. Wikipedia, the free encyclopedia; 2008 [cited 2008 Mar 8]. Available from http://en.wikipedia.org/ wiki/Kaizen