Establishing contact and gaining trust: An exploratory study of care avoidance

Journal of Advanced Nursing

Volumn 66, Issue 2, 2010, Pages 324-333

  Schout, Gert ^a   De Jong, Gideon ^b   Zeelen, Jacques ^b  

^a HANZE UNIVERSITY OF APPLIED SCIENCES   (Netherlands)

^b UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Care avoidance; Competencies; Establishing contact; Gaining trust; Nursing

Indexed keywords

ADULT; ARTICLE; CLINICAL COMPETENCE; FEMALE; HUMAN; MALE; MENTAL DISEASE; MIDDLE AGED; NETHERLANDS; NURSE PATIENT RELATIONSHIP; NURSING; NURSING STAFF; PATIENT ATTITUDE; PATIENT SATISFACTION; PSYCHIATRIC NURSING; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; STANDARD; TRUST;

ADULT; CLINICAL COMPETENCE; FEMALE; HUMANS; MALE; MENTAL DISORDERS; MIDDLE AGED; NETHERLANDS; NURSE-PATIENT RELATIONS; NURSING STAFF; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT SATISFACTION; PSYCHIATRIC NURSING; QUESTIONNAIRES; TRUST;

EID: 75649098982     PISSN: 03092402     EISSN: 13652648     Source Type: Journal    
DOI: 10.1111/j.1365-2648.2009.05171.x     Document Type: Article

References (45)

1. Adshead G. (1998) Psychiatric staff as attachment figures: understanding management problems in psychiatric services in the light of attachment theory. British Journal of Psychiatry 172, 64 69.
2. Aubry T.D., Flynn R.J., Gerber G. Dostaler T. (2005) Identifying the core competencies of community support providers working with people with psychiatric disabilities. Psychiatric Rehabilitation Journal 28, 346 353.
3. Bertram G. Stickley T. (2005) Mental health nurses, promoters of inclusion or perpetuators of exclusion? Journal of Psychiatric and Mental Health Nursing 12, 387 395.
4. Bhui K., Shanahan L. Harding G. (2006) Homelessness and mental illness: a literature review and a qualitative study of perceptions of the adequacy of care. International Journal of Social Psychiatry 52, 152 165.
5. Birkmann J.C., Sperduto J.S., Smith R.C. Gill K.J. (2006) A collaborative rehabilitation approach to the improvement of inpatient treatment for persons with a psychiatric disability. Psychiatric Rehabilitation Journal 29, 157 165.
6. Burns T. Firn M. (2002). Assertive Outreach in Mental Health. Oxford University Press, Oxford.
7. Centorrino F., Hernán M.A., Drago-Ferrante G., Rendall M., Apicella A., Längar G. Baldessarini R.J. (2001) Factors associated with noncompliance with psychiatric outpatient visits. Psychiatic Services 52, 378 380.
8. Chinman M., Young A.S., Rowe M., Forquer S., Knight E. Miller A. (2003) An instrument to assess competencies of providers treating severe mental illness. Mental Health Services Research 5, 97 108.
9. Cramer J. Rosenheck R. (1998) Compliance with medication regimens for mental and physical disorders. Psychiatric Services 49, 196 201.
10. Forchuk C. Reynolds W. (2001) Clients' reflections on relationships with nurses: comparisons from Canada and Scotland. Journal of Psychiatric and Mental Health Nursing 8, 45 51.
11. Frueh C.B., Knapp R.G., Cusack K.J., Grubaugh A.L., Sauvageot J.A., Cousins V.C., Yim E., Robins C.S., Hiers T.G. Monnier J. (2005) Patients' reports of traumatic or harmful experiences within the psychiatric setting. Psychiatric Services 56, 1123 1133.
12. Gastmans C. (1998) Interpersonal relations in nursing: a philosophical-ethical analysis of the work of Hildegard E. Peplau. Journal of Advanced Nursing 28, 1312 1319.
13. Guba E.G. Lincoln Y.S. (1989) Fourth Generation Evaluation. Sage, Newbury Park, CA.
14. Guest G., Bunce A. Johnson L. (2006) How many interviews are enough? An experiment with data saturation and variability. Field Methods 18, 59 82.
15. Hansen T., Hatling T., Lidal E. Ruud T. (2004) The user perspective: respected or rejected in mental health care? Journal of Psychiatric and Mental Health Nursing 11, 292 297.
16. Hewitt J. Coffey M. (2005) Therapeutic relationships with people with schizophrenia: literature review. Journal of Advanced Nursing 52, 561 570.
17. Lamb H.R. (2004) Pioneering a clear conceptualization of the needs and treatment of persons with serious mental illness. Psychiatric Services 55, 1124 1126.
18. Luhrmann T.M. (2008) The street will drive you crazy: why homeless psychotic women in the institutional circuit in the United States often say no to offers of help. American Journal of Psychiatry 165, 15 20.
19. Malins G., Oades L. Viney L.L. (2006) What's in service? Consumers' views of Australian mental health services. Psychiatric Rehabilitation Journal 29, 197 204. (Pubitemid 43153120)
20. McQuistion H.L., Finnerty M., Hirschowitz J. Susser E.S. (2003) Challenges for psychiatry in serving homeless people with psychiatric disorders. Psychiatric Services 54, 669 676.
21. Nolan P., Haque M.S., Bourke P. Dyke R. (2004) A comparison of the work and values of community mental health nurses in two mental health NHS Trusts. Journal of Psychiatric and Mental Health Nursing 11, 525 533.
22. Padgett D.K., Henwood B., Abrams C. Davis A. (2008) Engagement and retention in services among formerly homeless adults with co-occurring mental illness and substance abuse: voices from the margins. Psychiatric Rehabilitation Journal 31, 226 233.
23. Peplau H.E. (1952) Interpersonal Relations in Nursing. G.P. Putnam's Sons, New York.
24. Peplau H.E. (1997) Peplau's theory of interpersonal relations. Nursing Science Quarterly 5, 13 18.
25. Peplau H.E., O'Toole A.W. Welt S.R. (1989) Interpersonal Theory in Nursing Practice: Selected Works of Hildegard E. Peplau. Springer, New York.
26. Pyke J., Morris L. Rabin K. (2001) Improving accessibility: the experience of a canadian mental health agency. Psychiatric Rehabilitation Journal 25, 180 185.
27. Repper J., Ford R. Cooke A. (1994) How can nurses build trusting relationships with people who have severe and long-term mental health problems? Experiences of case managers and their clients. Journal of Advanced Nursing 19, 1096 1104.
28. Robins C.S., Sauvageot J.A., Cusack K.J., Suffoletta-Maierle S. Frueh B.C. (2005) Consumers' perceptions of negative experiences and "sanctuary harm" in psychiatric settings. Psychiatric Services 56, 1134 1138.
29. Rosenheck R.A. (2004) Back to the future: funding, integrating, and improving mental health services. Psychiatric Services 55, 1141 1142.
30. Russell B.H. (2002) Research Methods in Anthropology: Qualitative and Quantitative Approaches. Alta Mira Press, Walnut Creek, CA.
31. Sable P. (2004) Attachment, ethology and adult psychotherapy. Attachment & Human Development 6, 3 19.
32. Schout G. (2007) Zorgvermijding & Zorgverlamming: Een Onderzoek naar Competentieontwikkeling in de Openbare Geestelijke Gezondheidszorg. SWP, Amsterdam.
33. Spencer L.M. Jr. Spencer S.M. (1993) Competence at Work: Models for Superior Performance. John Wiley & Sons, New York, NY.
34. Talbott J.A. (2004a) Commentary: the need for asylum, not asylums. Psychiatric Services 55, 1127.
35. Talbott J.A. (2004b) Commentary: the shame of the cities. Psychiatric Services 55, 1131.
36. Talbott J.A. (2004c) Response to the presidential adress: psychiatry's unfinished business in the 20th century. Psychiatric Services 55, 1132 1135.
37. Talbott J.A. (2004d) The fate of the public psychiatric system. Psychiatric Services 55, 1136 1140.
38. Van Laere I. Withers J. (2008) Integrated care for homeless people sharing knowledge and experience in practice, education and research: results of the networking efforts. European Journal of Public Health 18, 5 6.
39. Van Veldhuizen R. (2007) FACT: a Dutch version of ACT. Community Mental Health Journal 43, 421 433.
40. Van Weeghel J., Van Audenhove C., van Colucci M., Garanis-Papadatos T., Liegeois A., McCulloch A., Muijen M., Norcio B., Ploumbidis D. Bauduin D. (2005) The components of good community care for people with severe mental illnesses: a view of stakeholders in five European countries. Psychiatric Rehabilitation Journal 28, 274 281.
41. Whittemore R., Chase S.K. Mandle C.L. (2001) Validity in qualitative research. Qualitative Health Research 11, 522 537.
42. WHO (2008) The World Health Report 2008: Primary Health Care Now More Than Ever. World Health Organization, Geneva.
43. Young A.S., Forquer S.L., Tran A., Starzynski M. Shatkin J. (2000) Identifying clinical competencies that support rehabilitation and empowerment in individuals with severe mental illness. The Journal of Behavioral Health Services & Research 27, 321 333.
44. Young A.S., Hoge M.A. Paris M. (2005a) Workforce competencies in behavioral health: an overview. Administration and Policy in Mental Health 32, 593 631.
45. Young A.S., Chinman M., Forquer S.L., Knight E.L., Vogel H., Miller A., Rowe M. Mintz J. (2005b) Use of a consumer-led intervention to improve provider competencies. Psychiatric Services 56, 967 975.