Time will tell: Changes in risk perception and the processing of risk information about the Y2K-risk

Computers in Human Behavior

Volumn 20, Issue 6, 2004, Pages 801-821

  Kuttschreuter, M ^a   Gutteling, J M ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Anxiety; Computers; Information processing; Perception; Risk; Y2K

Indexed keywords

CENTURY YEAR PROBLEM; COMPUTER VIRUSES; COMPUTERS; DATA PROCESSING; DATA TRANSFER; NUCLEAR POWER PLANTS; RISK ASSESSMENT;

ANXIETY; MALFUNCTIONING COMPUTERS; PSYCHOLOGICAL REACTIONS; RISK INFORMATION;

RISK PERCEPTION;

EID: 7544250371     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2003.11.004     Document Type: Article

References (24)

1. Bandura A. Social foundations of thought and action: a social cognitive theory. 1986;Prentice-Hall, Englewood Cliffs, NJ.
2. CBS, 1997. Statistical yearbook 1997. Voorburg: Central Bureau of Statistics.
3. Folkman S., Lazarus R. Coping as a mediator of emotion. Journal of Personality and Social Psychology. 54:1988;466-475.
4. Goldstein S.B., Dudley E.A., Erickson C.M., Richter N.L. Personality traits and computer anxiety as predictors of Y2K anxiety. Computers in Human Behavior. 18:2002;271-284.
5. Griffin R.J., Dunwoody S., Neuwirth K. Proposed model of relationship of risk information seeking and processing to the development of preventive behaviors. Environmental Research, Section A. 80:1999;S230-S245.
6. Grobe D. Media coverage of Y2K: content analysis from a single newspaper, 1997-2000. Psychological Reports. 90:2002;412-414.
7. Gutteling J.M. A field experiment in communicating a new risk: Effects of the source and a message containing explicit conclusions. Basic and Applied Social Psychology. 14(3):1993;295-316.
8. Gutteling J.M., Kuttschreuter M. The role of expertise in risk communication: laypeople's and expert's perception of the millennium bug risk in The Netherlands. Journal of Risk Research. 5(1):2002;35-47.
9. Gutteling J.M., Wiegman O. Gender-specific reactions to environmental hazards in the Netherlands. Sex Roles. 28(7/8):1993;433-447.
10. Gutteling J.M., Wiegman O. Exploring risk communication. 1996;Kluwer Academic Publishers, Dordrecht, The Netherlands.
11. Hedrick T.E., Bickman L., Rog D.J. Applied research design, a practical guide. 1993;Sage, London.
12. Kuttschreuter M., Gutteling J.M. Experience based processing of risk information: the case of the millennium bug. Journal of Risk Research. 7(1):2004.
13. Leventhal H. Findings and theory in the study of fear communications. Berkowitz L. Advances in experimental social psychology. vol 5:1970;119-186 Academic Press, New York.
14. Lindell M.K., Perry R.W. Household adjustment to earthquake hazard: a review of research. Environment and Behavior. 32:2000;461-501.
15. McCallum D.B., Hammond S.L., Covello V.T. Communicating about environmental risks: How the public uses and perceives information sources. Health Education Quarterly. 18:1991;349-361.
16. Mileti D.S., Peek L. The social psychology of public response to warnings of a nuclear power plant accident. Journal of Hazardous Materials. 75:2000;181-194.
17. Peters R.G., Covello V.T., McCallum D.B. The determinants of trust and credibility in environmental risk communication: An empirical study. Risk Analysis. 17(1):1997;43-54.
18. Sandman, P., 2003. Beyond panic prevention: addressing emotion in emergency communication. In US Department of Health and Human Services, Centers for Disease Control and Prevention (Ed.), Emergency risk communication CDCynergy (CD-rom). Available: http://www.psandman.com/articles/beyond.pdf (retrieved June 10, 2003).
19. Sawyer J.E., Kernan M.C., Conlon D.E., Garland H. Responses to the Michelangelo computer virus threat: the role of information sources and risk homeostasis theory. Journal of Applied Social Psychology. 29:1999;23-51.
20. Schottenbauer, M. A., Rodriguez, B. F., Glass, C. R., Arnkoff, D. B., (2004). Computers, anxiety, and gender: an analysis of reactions to the Y2K computer problem. Computers in Human Behavior doi:10.1016/S0747-5632(03)00044-X.
21. Slovic P. The perception of risk. 2000;Earthscan Publications, London.
22. Weil, N. (1999). Poll: 10% of Americans have Y2K worries. Available: http://www.idg.net/idgns/1999/10/21/Poll10PercentOfAmericansHave.shtml (retrieved June 10, 2003).
23. Wiegman O., Gutteling J.M., Boer H. Verification of information through direct experiences with an industrial hazard. Basic and Applied Social Psychology. 12(3):1991;325-339.
24. Witte K. Putting the fear back into fear appeals: The extended parallel process model. Communication Monographs. 59:1992;329-349.