Constrain-based particle swarm optimization (CBPSO) for call center scheduling

International Journal of Innovative Computing, Information and Control

Volumn 5, Issue 12, 2009, Pages 4541-4549

  Chiu, Chaochang ^a   Wu, Michael Jien Jarn ^a   Tsai, Yaow Tsarn ^a   Chiu, Nan Hsing ^b   Ho, Michael Shan Hui ^c   Shyu, Horng Jeng ^d,e  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b CHING YUN UNIVERSITY   (Taiwan)

^c NATIONAL TAIPEI UNIVERSITY   (Taiwan)

^d ASIA UNIVERSITY   (Taiwan)

^e LIN SHIN HOSPITAL   (Taiwan)

Author keywords

Call center scheduling; Constraint based reasoning; Particle swarm optimization (PSO)

Indexed keywords

CALL CENTERS; CBR; CONSTRAINT-BASED REASONING; CORPORATE CUSTOMERS; CRITICAL ISSUES; CUSTOMER-SERVICE; LABOR COSTS; SCHEDULING CONSTRAINTS; SCHEDULING PROBLEM; SOLUTION SPACE;

COST ACCOUNTING; EMPLOYMENT; SCHEDULING; WAGES;

PARTICLE SWARM OPTIMIZATION (PSO);

EID: 74349121723     PISSN: 13494198     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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