The long conversation: Learning how to master enterprise systems

California Management Review

Volumn 52, Issue 1, 2009, Pages

  Lorenzo, Oswaldo ^a   Kawalek, Peter ^b   Ramdani, Boumediene ^c  

^a IE BUSINESS SCHOOL   (Spain)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 74049118866     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.1525/cmr.2009.52.1.140     Document Type: Article

References (52)

1. Aberdeen Group, The Total Cost of ERP Ownership in Mid-Size Companies, 2007.
2. See, for example, K. Hopper and W. Hopper, The Puritan Gift: Triumph, Collapse and Revival of an American Dream (New York, NY: I.B. Tauris, 2007);
3. R. Sennett, The Craftsman (New Haven, CT: Yale University Press, 2008).
4. H. Klein and M. Myers, "A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems," MIS Quarterly, 23/1 (March 1999): 67-93.
5. th European Conference on Information Systems, Galway, Ireland, 2008;
6. O. Lorenzo, P. Kawalek, and T. Wood-Harper, "Embedding the Enterprise System into the Enterprise: A Model of Corporate Diffusion," Communications of the Association for Information Systems, 15 (2005): 609-641;
7. O. Lorenzo and P. Kawalek, "A Model of Enterprise Systems Infusion," in Proceedings of the European Operations Management Association (Euroma) Conference, INSEAD, France, 2004.
8. Lorenzo, Kawalek, and Wood-Harper, op. cit.
9. O. Lorenzo, "Development of a Model of Internal Diffusion and Infusion of Enterprise Systems," unpublished Ph.D. Dissertation, University of Warwick, UK, 2004.
10. Lorenzo, op. cit.
11. Lorenzo, Kawalek, and Ramdani, op. cit.
12. Lorenzo, Kawalek, and Ramdani, op. cit.
13. Lorenzo and Kawalek, op cit.
14. See, for example, P. Bodj, D. Chaffey, and A. Greasley, Business Information Systems: Technology Development and Management (London, Pitman Publishing, 1999);
15. T. Davenport, Mission Critical: Realizing the Promise of Enterprise Systems (Boston, MA: Harvard Business School Press, 2000);
16. M. Markus and C. Tanis, "The Enterprise Systems Experience: From Adoption to Success," in R. Zmud, ed., Framing the Domains of IT Research: Glimpsing the Future through the Past (Cincinnati, OH: Pinnaflex Educational Resources, 2000).
17. S. Zuboff, In the Age of the Smart Machine: The Future of Work and Power (New York, NY: Basic Books, 1988).
18. Davenport, op. cit.
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20. Lorenzo and Kawalek, op. cit.
21. See, for example, M. Markus, "Paradigm Shifts: E-Business and Business/Systems Integration," Communications of the Association for Information Systems, 4/10 (November 2000): 1-45;
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23. D. James and M. Wolf, "A Second Wind for ERP," The McKinsey Quarterly, 2 (2000): 100-107.
24. See Cooper and Zmud, op. cit.
25. O. Lorenzo and A. Diaz, "Enterprise Systems as an Enabler of Fast-Paced Change: The Case of Global B2B Procurement in Ericsson," in C. Ferran and R. Salim, ed., Enterprise Resource Planning for Global Economies: Managerial Issues and Challenges (Hershey, PA: Information Science Reference, 2008).
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28. Lorenzo and Diaz, op. cit.
29. Lorenzo, op. cit.
30. Y. Engestrom, "Collaborative Blending: The Multi-Voiced Creation of Concepts in Professional Work Groups," Odense Working Papers in Language and Communications, 3 (Edit 23) (2002): 77-78;
31. Y. Engestrom, From Teams to knots: Activity-Theoretical Studies of Collaboration and Learning at Work (Cambridge: Cambridge University Press, 2008).
32. R. Sennett, The Culture of the New Capitalism (New Haven, CT: Yale University Press, 2006).
33. The IT company was originally reported as "Rosebud" in P. Kawalek and T. Wood-Harper, "The Finding of Thorns: User Participation in Enterprise System Implementation," SIGMIS Database, 33/1 (2002): 13-22.
34. Lorenzo, op. cit.
35. M. Beer and N. Nohria, Breaking the Code of Change (Boston, MA: Harvard Business School Press, 2000), p. 16.
36. G. Walsham, "Interpretive Case Studies in IS Research: Nature and Method," European Journal of Information Systems, 4/2 (1995): 74-81.
37. See, for example, R.S. Pressman, Software Engineering: A Practitioner's Approach (New York, NY: McGraw-Hill Science Engineering, 2007);
38. N. Bancroft, Implementing Sap R/3: How to Introduce a Large System into a Large Organization (Greenwich, CT: Manning Publications Co., 1998).
39. See, for example, O. Lorenzo, "A Comprehensive Review of Enterprise System Research," Revista Latinoamericana de Administracidn, 33 (2004);
40. J. Esteves and J. Pastor, "Enterprise Resource Planning Systems Research: An Annotated Bibliography," Communications of the Association for Information Systems, 7/8 (August 2001a): 2-54;
41. J. Esteves and J. Pastor, "Analysis of Critical Success Factors Relevance Along SAP Implementation Phases," Proceedings of the Seventh Americas Conference on Information Systems, 2001b;
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43. A. Parr, G. Shanks, and P. Darke, "Identification of Necessary Factors for Successful Implementation of ER Systems," in O. Ngwenyama, ed., New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work (Boston, MA: Kluwer Academic Publishers,1999).
44. See, for example, Esteves and Pastor (2001b), op. cit.; Davenport, op. cit.
45. See, for example, Davenport, op. cit.; Esteves and Pastor (2001a), op. cit.
46. J. Ettlie, T. Davenport, J. Harris, S. Cantrell, M. Cotteleer, A. McAffe, F. Frei, and V. Perotti, "ERP Redux," Symposium at the Academy of Management Annual Meeting, Seattle, USA, 2003.
47. See, for example, Davenport, op. cit.; Esteves and Pastor (2001a), op. cit.
48. R. Cross, S. Parise, and L. Weiss, "The Role of Networks in Organizational Change," The McKinsey Quarterly (April 2007);
49. S. Mohrman, R. Tenkasi, and A. Mohrman, "The Role of Networks in Fundamental Organizational Change: A Grounded Analysis," The Journal of Applied Behavioral Science, 39/3 (September 2003): 301-323;
50. S. Newell, C. Tansley, and J. Huang, "Social Capital and Knowledge Integration in an ERP Project Team: The Importance of Bridging and Bonding," British Journal of Management, 15 (2004): 43-57.
51. Mohrman, Tenkasi, and Mohrman, op cit., p. 320.
52. A. McAfee, "Mastering the Three Worlds of Information Technology," Harvard Business Review, 84/11 (November 2006): 141-150, at p. 145.