Multi-dimensional knowledge integration for efficient incident management in a services cloud

SCC 2009 - 2009 IEEE International Conference on Services Computing

Volumn , Issue , 2009, Pages 57-64

  Gupta, Rajeev ^a   Prasad, K Hima ^a   Luan, Laura ^b   Rosu, Daniela ^b   Ward, Chris ^b  

^a IBM RESEARCH   (United States)

^b IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Automation; Cloud services; Data integration; Incident management; ITSM

Indexed keywords

CLASSIFICATION ,; CONFIGURATION DATABASE; DATA INTEGRATION; DYNAMIC SERVICES; INCIDENT MANAGEMENT; IT INFRASTRUCTURES; KNOWLEDGE INTEGRATION; LOG DATA; MONITORING SYSTEM; PROBLEM DETERMINATION; PROBLEM MANAGEMENT; SERVICE MANAGEMENT; SERVICE OPERATIONS;

AUTOMATION; DATA HANDLING; DATABASE SYSTEMS; DYNAMIC RESPONSE; INTEGRATION; SERVICE LIFE;

MANAGEMENT;

EID: 74049118787     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SCC.2009.48     Document Type: Conference Paper

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