Quality variation and its impact on costs and satisfaction: Evidence from the QIDS study

Medical Care

Volumn 48, Issue 1, 2010, Pages 25-30

  Peabody, John W ^a,b   Florentino, Jhiedon ^c   Shimkhada, Riti ^a   Solon, Orville ^c   Quimbo, Stella ^c  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b Sg2   (United States)

^c UNIVERSITY OF THE PHILIPPINES   (Philippines)

Author keywords

Developing Countries; Health care costs; Patient satisfaction; Quality

Indexed keywords

ADULT; ARTICLE; COST BENEFIT ANALYSIS; FEMALE; HEALTH CARE QUALITY; HOSPITAL CHARGE; HOSPITAL DISCHARGE; HOSPITAL PATIENT; HOSPITALIZATION; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; PHYSICIAN; PUBLIC HOSPITAL; SATISFACTION;

ADULT; CHILD, PRESCHOOL; COSTS AND COST ANALYSIS; DIARRHEA; FEMALE; HEALTH EXPENDITURES; HOSPITAL ADMINISTRATION; HUMANS; INFANT; LENGTH OF STAY; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHILIPPINES; PNEUMONIA; QUALITY OF HEALTH CARE; SEVERITY OF ILLNESS INDEX; SEX FACTORS;

EID: 73949157174     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/MLR.0b013e3181bd47b2     Document Type: Article

References (40)

1. Beith A, Eichler R, Weil D. Performance-based incentives for health: a way to improve tuberculosis detection and treatment completion? CGD Working Paper. Washington DC: Center for Global Development 2007.
2. Chee G, His N, Carlson K, et al. Evaluation of the First Five Years of Gavi Immunisation Services Support Funding. Bethesda, MD: Abt Associates Inc.; 2007
3. Eichler R, Auxila P, Antoine U, et al. Performance-based incentives for health: six years of results from supply side programs in Haiti. CGD Working Paper. Washington, DC: Center for Global Development; 2007
4. McNamara P. Quality-based payment: six case examples. Int J Qual Health Care. 2005;17:357-362
5. Soeters R, Habineza C, Peerenboom P. Performance based financing and changing the district health system: experience from Rwanda. Bull World Health Organ. 2006;8:884-889
6. Midwest Business Group on Health. Reducing the Cost of Poor Quality Health Care Through Responsible Purchasing Leadership. Chicago, IL: Midwest Business Group on Health 2003.
7. Ginsburg P. Controlling health care costs. N Engl J Med. 2004;351: 1591-1593
8. Council of Medical Specialty Societies. The Measurement of Health Care Performance: A Primer From the CMSS. Minnetonka, MN: United Health Foundation, United Health Care Services Inc; 2007
9. Cleary P, McNeil B. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25-36
10. Dovey SM, Meyers DS, Phillips RL, et al. Changes in out-of-pocket payments on utilization of health care services (Protocol). Cochrane Database Syst Rev. 2001;2. DOI: 10.1002/14651858.CD003029
11. Das J, Hammer J. Location, location, location: residence, wealth, and the quality of medical care in Delhi, India. Health Aff. 2007;26:338-351
12. Shimkhada R, Peabody JW, Quimbo S, et al. The Quality Improvement Demonstration Study: an example of evidence-based policy-making in practice. Health Res Policy Syst. 2008;6:5
13. Dresselhaus TR, Peabody JW, Luck J, et al. An evaluation of vignettes for predicting variation in the quality of preventive care. J Gen Intern Med. 2004;19:1013-1018 (Pubitemid 39431137)
14. Peabody JW, Luck J, Glassman P, et al. Comparison of vignettes standardized patients and chart abstraction-a prospective validation study of 3 methods for measuring quality. JAMA. 2000;283:1715-1722
15. Peabody JW, Liu A. A cross-national comparison of the quality of clinical care using vignettes. Health Policy Plan. 2007;22:294-302
16. Peabody JW, Luck J, Glassman P, et al. Measuring the quality of physician practice by using clinical vignettes: a prospective validation study. Ann Intern Med. 2004;141:771-780
17. Peabody JW, Tozija F, Munoz J, et al. Using vignettes to compare the quality of clinical care variation in economically divergent countries. Health Serv Res. 2004;39:1951-1970
18. Marshall G, Hays R. The Patient Satisfaction Questionnaire Short-Form (PSQ-18). Santa Monica, CA: RAND; 1994
19. Berndt E, Rappaport N. Price and quality of desktop and mobile personal computers: a quarter century of history. Am Econ Rev. 2001;91:268-273
20. Gertler P, Solon O. Who Benefits From Social Health Insurance? Evidence From the Philippines. Berkeley, CA: Haas School of Business, University of California; 2002
21. Quimbo S. Enhancing the private provision of care through premiums for ability: the case of tuberculosis care in the Philippines. Health Econ. 2006;15:1237-1244
22. Weech-Maldonado R, Shea D, Mor V. The relationship between quality of care and costs in nursing homes. Am J Med Qual. 2006;21:40-48
23. Heckman JJ. The common structure of statistical models of truncation, sample selection and limited dependent variables and a simple estimator for such models. Ann Econ Soc Meas. 1976;5:475-492
24. Bodenheimer T, Fernandez A. High and rising health care costs. Part 4: can costs be controlled while preserving quality? Ann Intern Med. 2005;143:26-31 (Pubitemid 40923332)
25. Teleki S. Quality of health care: what is it, why is it important, and how can it be improved in California's Workers' Compensation Programs? In: Research Colloquium on Workers' Compensation Medical Benefit Delivery and Return to Work. Santa Monica: RAND; 2006. ISBN/EAN: 978-0-8330-4009-4011
26. Brown LD, Franco LM, Rafeh N, et al. Quality assurance of health care in developing countries. In: Quality Assurance Metholodology Refinement Series. Bethesda, MD: Quality Assurance Project; 2000
27. Nerenz D, Neil N. Performance measures for health care systems. Commissioned Paper for the Center for Health Management Research. Washington, DC: Center for Health Management Research; 2001
28. Agency for Healthcare Research and Quality. 2007 National Health Care Quality and Disparities Report. Washington, DC: US Department of Health and Human Services; 2007
29. Schmidt J, Schramm B, Hohmann J, et al. Linking Up Social Protection Systems in Developing Countries: Overview of Some Experiences and Approach. Berlin, Germany: GTZ; 2005
30. New England Healthcare Institute. Waste and Inefficiency in the US Health Care System. Washington, DC: New England Healthcare Institute 2008.
31. Schneiter E, Riley T, Rosenthal J. Rising Health Care Costs: State Health Cost Containment Approaches. Washington, DC: National Academy for State Health Policy; 2002
32. Jha A, Orav E, Zheng J, et al. Patients' perception of hospital care in the United States. N Engl J Med. 2008;359:1921-1931
33. Chang J, Hays R, Shekelle P, et al. Patients' global ratings of their health care are not associated with the technical quality of their care. Ann Intern Med. 2006;144:665-672
34. Rao M, Clarke A, Sanderson C, et al. Patients' own assessments of quality of primary care compared with objective records based measures of technical quality of care: cross sectional study. Br Med J. 2006;333:19
35. Schneider E, Zaslavsky A, Landon B, et al. National quality monitoring of medicare health plans: the relationship between enrollees' reports and the quality of clinical care. Med Care. 2001;39:1313-1325
36. Bertakis K, Roter D, Putnam S. The relationship of physician medical interview style to patient satisfaction. J Fam Pract. 1991;32:175-181
37. Goldsmith O. Culturally competent care. Permnente J. 2000;3
38. Raftopoulos V. A grounded theory for patients' satisfaction with quality of hospital care. ICU Nurs Web J. 2005;22
39. Dafny L. How do hospitals respond to price changes? Working Paper 9972: National Bureau of Economic Research; September 2003; New York
40. Pineault R, Contandriopoulos AP, Valois M, et al. Randomized clinical trial of one-day surgery. Patient satisfaction, clinical outcomes, and costs. Med Care. 1985;23:171-182