Comparative analysis of the basic features of the expected and perceived quality of mass passenger public transport service in Belgrade

Transport

Volumn 24, Issue 4, 2009, Pages 265-273

  Filipović, Snežana ^a   Tica, Slaven ^a   Živanović, Predrag ^a   Milovanović, Branko ^a  

^a UNIVERSITY OF BELGRADE   (Serbia)

Author keywords

Benchmarking; Expected quality of service; Mass passenger public transport; Perceived quality of service; Quality indicators

Indexed keywords

ACCIDENTS; BENCHMARKING; MASS TRANSPORTATION; TELECOMMUNICATION SERVICES; TRAFFIC CONGESTION; TRANSPORTATION;

COMPARATIVE ANALYSIS; INFLUENCE ON THE ENVIRONMENTS; PERCEIVED QUALITY; PUBLIC TRANSPORT; PUBLIC TRANSPORT SERVICE; QUALITY INDICATORS; STANDARD OF LIVING; TRAFFIC POLICIES;

QUALITY OF SERVICE;

EID: 73949151571     PISSN: 16484142     EISSN: 16483480     Source Type: Journal    
DOI: 10.3846/1648-4142.2009.24.265-273     Document Type: Article

References (13)

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