Development of a psychometric scale to assess satisfaction with dental care among Sri Lankans

Community Dental Health

Volumn 26, Issue 3, 2009, Pages 150-156

  Perera, I R ^a   Usgodaarachchi, U S ^a  

^a Dental Institute   (Sri Lanka)

Author keywords

Dental satisfaction; Factor analysis; Reliability; Validity

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CLUSTER ANALYSIS; CROSS-SECTIONAL STUDY; CULTURAL FACTOR; DENTAL CARE; FACTORIAL ANALYSIS; FEMALE; HEALTH CARE DELIVERY; HEALTH SURVEY; HUMAN; INFORMATION PROCESSING; MALE; METHODOLOGY; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; PSYCHOMETRY; QUESTIONNAIRE; REPRODUCIBILITY; SRI LANKA; STATISTICS; VALIDATION STUDY;

ADOLESCENT; ADULT; AGED; CLUSTER ANALYSIS; CROSS-CULTURAL COMPARISON; CROSS-SECTIONAL STUDIES; DATA COLLECTION; DENTAL CARE; DENTAL HEALTH SURVEYS; FACTOR ANALYSIS, STATISTICAL; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOMETRICS; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; SRI LANKA; YOUNG ADULT;

EID: 73349120989     PISSN: 0265539X     EISSN: None     Source Type: Journal    
DOI: 10.1922/CDH_2316Usgodaarachchi07     Document Type: Article

References (23)

1. Alonso, J., Maria, A.J. and Moreno, C. (1990): Spanish version of Nottingham Health Profile: Translation and preliminary validity. American Journal of Public Health 80, 704-708.
2. Alvesalo, I., and Uusi-Heikkila, Y. (1984): Use of services, care seeking behaviour and satisfaction among University dental clinic patients in Finland. Community Dent Oral Epidemiol 12, 297-302.
3. Chapko, M.K., Bergner, M., Green, K., Beach, B., Milgrom P., and Skalabrin N. (1985): Development and validation of a measure of dental patient satisfaction and anxiety. J Am Dent Assoc 111, 443-446.
4. Corah, N.L., O'Shea, R.M., Pace, L.F. and Seyrek, S.K. (1984): De-velopment of a patient measure of satisfaction with the dentist; the Dental Visit Satisfaction Scale. J Behav Med 7, 367-373.
5. Corah, N.L., O'Shea, R.M. and Bissell, D.G. (1985): The den-tist-patient relationship: perceptions by patients of dentist behaviour in relation to satisfaction and anxiety. J Am Dent Assoc 111,443-446.
6. Davies, A.R. and Ware J.E, Jr (1981):Measuring patients satisfaction with dental care. Soc Sci Med15, 751-60.
7. Department of Census and statistics (2001), Census of population and housing-Sri Lanka 2001-Population by sex, age, religion, ethnicity according to districts and D.S.division-preliminary release. Department of Census and statistics -Sri Lanka.
8. Donabedian, A. (1987): Guideposts to a conference on quality assessment and assurance. In: Shanahan M, editor. Proceed-ings of an international symposium on quality assurance in health care. Chicago (IL): Joint Commission on Ac-creditation of Hospitals.
9. Hakeberg, M. Heidari, Norinder M. and Beggeren U. (2000): A Swedish version of the Dental Visit Satisfaction Scale. Acta Odontol Scan 58;19-24.
10. Kim, J.O. and Muller, C.W. (1978): Factor analysis: Statistical methods and practical issues. Sage University Paper Series on Quantitative Applications in the social Sciences, series no.07-014.Newbury Park.CA:Sage.
11. Lwanga SK and Lemeshow S (1991): Sample size determina-tion in health studies: a practical manual. World Health Organization, Geneva.
12. Mackeigan L.D. and Larson L.N. (1989): Development and validation of an instrument to measure patient satisfaction with pharmacy services. Medical Care 27:522-536.
13. Morgan DL (1993): Successful Focus Groups: advancing the state of the art. California: Sage Publications,3-19.
14. Moser, L.A. and Karlton, G. (2001): Survey Methods in Social Investigations. London, UK: Heinmann Educational Books Ltd 351-376.
15. Nunnally, J.C. and Bernstein I (1994): Psychometric theory, 2nd ed. New York, USA:Mc Graw-Hill,1994.
16. Ntabaye, M.K., Scheutz, F. and Poulsen, S. (1998): Patient sat-isfaction with emergency oral health care in rural Tanzania. Community Dent Oral Epidemiol 26(5): 289-95.
17. Reifel, N.M., Rana, H. and Marcus, M. (1997), Consumer satisfaction. Adv Dent Res 11(2); 281-290.
18. Skaret, E., Berg, E., Raadal, M. and Kvale, G. (2004), Reliability and validity of the Dental Satisfaction Questionnaire in a population of 23-year-olds in Norway, Community Dent Oral Epidemiol 32;25-30.
19. Stewart, J.F. and Spencer, A.J. (2002): Dental Satisfaction Sur-vey 1999, AIHW cat no.DEN98. Adelaide: AIHW Dental Statistics Research Unit.
20. nd edition. Oxford, Oxford University Press.
21. Sur, H., Hayran, O., Yildirim, C. and Mumcu, G. (2004): Patient satisfaction in dental outpatient clinics in Turkey. Croatian Medical Journal 45(5):651-654.
22. Tabachnick, B. and Fidell, L. (2001): Using Multivariate Statistics. 4th Edition, Harper Collins College of Publishers. New York.
23. Takemura, Y., Liu J., Atsumi, R. and Tsuda, T. (2006), Develop-ment of a questionnaire to evaluate patient satisfaction with medical encounters. Tohoku J.Exp.Med 210;373-381.