Applying lean/Toyota production system principles to improve phlebotomy patient satisfaction and workflow

American Journal of Clinical Pathology

Volumn 132, Issue 6, 2009, Pages 914-919

  Melanson, Stacy E F ^a   Goonan, Ellen M ^a   Lobo, Margaret M ^a   Baum, Jonathan M ^a   Paredes, José D ^a   Santos, Katherine S ^a   Gustafson, Michael L ^a   Tanasijevic, Milenko J ^a  

^a BRIGHAM AND WOMEN S HOSPITAL   (United States)

Author keywords

Clinical laboratories; Lean; Phlebotomy; Process improvement; Specimen collection

Indexed keywords

ARTICLE; HEALTH CARE SYSTEM; HOSPITAL SERVICE; JOB ANALYSIS; LABORATORY; OUTPATIENT CARE; PATIENT SATISFACTION; PHLEBOTOMY; PRIORITY JOURNAL; WORKLOAD;

EFFICIENCY, ORGANIZATIONAL; HUMANS; OUTPATIENT CLINICS, HOSPITAL; OUTPATIENTS; PATIENT SATISFACTION; PHLEBOTOMY; TIME FACTORS; WORKFLOW;

EID: 72949095331     PISSN: 00029173     EISSN: None     Source Type: Journal    
DOI: 10.1309/AJCP7FIKZVVTFTXQ     Document Type: Article

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