Creating social change in a municipality using a total quality management approach

Total Quality Management and Business Excellence

Volumn 20, Issue 12, 2009, Pages 1375-1393

  Bergvall Kåreborn, Birgitta ^a   Bergquist, Bjarne ^a   Klefsjö, Bengt ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Bottom up perspective; Project CIVIC; Societal development; Soft Systems Methodology; TQM

Indexed keywords

EID: 72149084132     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903248948     Document Type: Article

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