Rebuilding post-violation trust in B2C electronic commerce

Journal of Organizational and End User Computing

Volumn 21, Issue 1, 2009, Pages 60-74

  Qinyu, Liao ^a   Xin, Luo ^b   Gurung, Anil ^c  

^a UNIVERSITY OF TEXAS AT BROWNSVILLE   (United States)

^b UNIVERSITY OF NEW MEXICO   (United States)

^c NEUMANN UNIVERSITY   (United States)

Author keywords

Expectation confirmation theory; Trust; Trust rebuilding; Trust violation

Indexed keywords

EID: 71949114223     PISSN: 15462234     EISSN: 15465012     Source Type: Journal    
DOI: 10.4018/joeuc.2009010103     Document Type: Article

References (40)