An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain

Computational Linguistics

Volumn 35, Issue 4, 2009, Pages 597-635

  Marom, Yuval ^a,b   Zukerman, Ingrid ^a  

^a MONASH UNIVERSITY   (Australia)

^b Pacific Brands Services Group   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION;

AUTOMATION SOLUTIONS; CORPUS-BASED; CORPUS-BASED METHODS; EMPIRICAL STUDIES; INFORMATION GATHERING; MULTI-DOCUMENT SUMMARIZATION; OPERATIONAL DIMENSIONS; SENTENCE LEVEL;

ELECTRONIC MAIL;

EID: 71749117714     PISSN: 08912017     EISSN: 15309312     Source Type: Journal    
DOI: 10.1162/coli.2009.35.4.35404     Document Type: Article

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