A global service quality index to evaluate the performance and sustainability in water supply utilities

WSEAS Transactions on Environment and Development

Volumn 5, Issue 12, 2009, Pages 759-769

  Duarte, António A L S ^a   Rodrigues, Gisela M C ^a   Ramos, Rui A R ^a  

^a UNIVERSITY OF MINHO   (Portugal)

Author keywords

Multicriteria analysis; Performance indicators; Service quality index (GISEQ); Water supply systems; Weighting methods

Indexed keywords

DRINKING WATER; ECONOMIC ACTIVITY; ENVIRONMENTAL PROTECTION; GLOBAL PERSPECTIVE; MULTICRITERIA ANALYSIS; PERFORMANCE ASSESSMENT; SUSTAINABLE DEVELOPMENT; WATER SUPPLY;

EID: 71449095397     PISSN: 17905079     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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