Appropriateness of the helpline as a mode of service delivery in minority communities: The case of the arab population in israel

Journal of Human Behavior in the Social Environment

Volumn 18, Issue 4, 2008, Pages 463-476

  Azaiza, Faisal ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Arabs; Helpline; Israel; Service delivery

Indexed keywords

EID: 70849118845     PISSN: 10911359     EISSN: 15403556     Source Type: Journal    
DOI: 10.1080/10911350802486908     Document Type: Article

References (46)

1. Adonees, A. A., (1978). The constant and the changing [Arabic]. Beirut, Lebanon: Dar Al-Awdah.
2. Akutsu, P. D., Snowden, L. R., & Organista, K. C. (1996). Referral patterns in ethnic- specific and mainstream programs for ethnic minorities and whites. Journal of Counseling Psychology, 43(1), 56-64.
3. Al-Haj, M. (1989). Social research on family lifestyle among Arabs in Israel. The Journal of Comparative Family Studies, 20(2), 175-195.
4. Aponte, H. J., Zarski, J., Bixenstene, C., & Cibik, P. (1991). Home/community based services: A two-tier approach. American Journal of Orthopsychiatry, 61(3), 403-408.
5. Barakat, H. (1985). The Arab family and the challenge of social transformation. In W. Ferena (Ed.) Women and family in the Middle East: New voices of change (pp. 27-48). Austin, TX: University of Texas Press.
6. Ben-Ari, A. (1998). Understanding of and attitudes towards self-help: Views from Palestinian and Israeli members of self-help groups. Journal of Social Service Research, 24(1/2), 131-148.
7. Ben-Ari, A. & Azaiza, F. (1996a). Minority group membership and perception of self-help: Evidence from Israel. Journal of Community and Applied Social Psychology, 6, 131-140.
8. Ben-Ari, A. & Azaiza, F. (1996b). Self-help within minority communities: The case of Arab Palestinians in East Jerusalem. International Journal of Group Tensions. 26(4),225-237.
9. Boyd-Franklin, N. (1993). Black families. In F. Walsh (Ed.) Normal family process. New York: Guilford Press.
10. Bryant, R. A. (1998). An analysis of calls to Vietnam veterans' telephone counseling service. Journal of Traumatic Stress, 11(3), 589-596.
11. Central Bureau of Statistics. (1997). Jerusalem: Author.
12. Cheung, F., & Snowden, L. R. (1990). Community mental health and ethnic minority population. Community Mental Health Journal, 26, 277-291.
13. Conte, C. K., Fisher, D. S., Callahan, L. E., & Roffman, R. (1996). Training and supporting the telephone intake worker for an AIDS prevention counseling study. Social Work, 41(3), 314-319.
14. Enright, M. F., & Parsons, B. V. (1976). Training crisis intervention specialists and peer group counselors as therapeutic agents in the gay community. Community Mental Health Journal, 12, 383-391.
15. Gilat, I. (1993). Adolescents calls to telephone support services-attitudes and be- havior [Hebrew]. Society and Welfare, 13(4), 339-350.
16. Griffith, E. E. H., & Baker, F. M. (1993). Psychiatric care of African Americans. In A. C. Gaw (Ed.) Cultural, ethnicity, and mental illness. Washington, DC: American Psychiatric Press.
17. Haj-Yahia, M. (1994). The Arab family in Israel: Cultural values and their linkage to social work. Society and Welfare, 14(3-4), 249-264.
18. Haj-Yahia, M. (1995). Wife abuse in the Arab society in Israel: Some challenge for future change. Paper presented at the international study group on future intervention with battered women and their families. Haifa: University of Haifa, The School of Social Work.
19. Haj-Yahia, M. (1997). Culturally sensitive supervision of Arab social work students in Western universities. Social Work, 42(2), 166-174.
20. Hough, R. L., Landsverk, J. A., Karno, M., et al. (1987). Utilization of health and mental health services by Los Angeles Mexican American and non-Hispanic Whites. Archives of General Psychiatry, 44, 702-709.
21. Hu, T., Snowden, L. R., Jerrel, J. M., & Nguyen, T. D. (1991). Ethnic populations in public mental health: Services choice and level of use. American Journal of Public Health, 81, 1429-1434.
22. Iscoe, I., Hill, F. E., Harmon, M., & Coffman, D. (1979). Telephone counseling via cassette tapes. Journal of Counseling Psychology, 26, 166-168.
23. Kazdin, A. (1993). Premature termination from treatment among children referred for antisocial behavior. Journal of Clinical Child Psychology, 31(8), 415-425.
24. Lewin-Epstein, N., & Semyonov, M. (1992). Modernization and subordination: Arab women in Israeli labour-force. European Sociological Review, 8, 39-51.
25. Nadler, A. (1991). Help seeking behavior, psychological costs and instrumental benefits. In M. S. Clark (Ed.) Prosocial behavior. Newbury Park, CA: Sage.
26. Nadler, A., & Fisher, J. D. (1986). The role of threat to self esteem and perceived control in recipient reactions to aid: Theory development and empirical validation. In L. Berkowitz (Ed.) Advances in experimental social psychology. 19, 81-123.
27. Nadler, A., & Porat, I., (1978). When names do not help: Effects of anonymity and locus of need attributions on help seeking behavior. Personality and Social Psychology Bulletin, 4, 624-628.
28. Padgett, D. K., Patrick, C., Burns, B. J., & Schlesinger, H. J. (1994). Ethnicity and the use of outpatient mental health services in national insured population. American Journal of Public Health, 84, 222-226.
29. Patai, R. (1983). The Arab mind. New York: Charles Scribner's Sons.
30. Rosenbaum, A., & Calhoun, J. F. (1977). The use of the telephone hotline in crisis intervention: A review. Journal of Community Psychology. 5, 325-339.
31. Ruiz, D. (1990). Handbook of mental health and mental disorder among Black American. Westport, CT: Greenwood Press.
32. Savaya, R. (1997). The development of an outreach strategy in the Jaffa Arab community. Community Development Journal, 32(2), 113-123.
33. Savaya, R., & Malkinson, R. (1997). When clients stay away. Social Service Review, 71(2),214-230.
34. Seeley, M. F. (1997). The discrete charm of the hotline. Crisis, 18(2), 53-54.
35. Segall, M. H., Dasen, P. R., Berry, J. W., & Poortinga, Y. H. (1990). Human behavior in the global perspective. New York: Pergamon Press.
36. Sharabi, H. (1987). A study on the contemporary Arab society. Beirut, Lebanon: Dar Altalia'ah.
37. Slem, C. M., & Cotler, S. (1973). Crisis phone services: Evaluation of a hotline program. American Journal of Community Psychology, 1(3), 219-227.
38. Smooha, S. (1989). Arabs and Jews in Israel-conflict and shared attitudes in divided society (vol. 1). San-Francisco: Westview Press.
39. Smooha, S. (1992). Arabs and Jews in Israel-change and continuity in mutual intolerance (vol. 2 San-Francisco: Westview Press.
40. Stein, D. M., & Lambert, M. J. (1984). Telephone counseling and crisis intervention: A review. American Journal of Community Psychology,12(1), 101-126
41. Sue, S., Fujino, D., Hu, L., Takeuchi, D. T., & Zane, N. W. (1991). Community men- tal health service for ethnic minority groups: A test of the cultural responsiveness hypothesis. Journal of Consulting and Clinical Psychology, 59(4), 533-540.
42. Sue, D. W., & Sue, D. (1990). Counseling the culturally different. New York: Wiley.
43. Triandis, H. C. (1990). Theoretical concepts that are applicable to the analysis of ethnocentrism. In R. W. Brislin (Ed.) Applied cross-cultural psychology. New York: Sage.
44. Uba, L. (1994). Asian Americans: Personality patterns. identity, and mental health. Westport, CT: Greenwood Press.
45. Wallen, J. (1992). Providing culturally appropriate mental health services for mi- norities. The Journal of Mental Health Administration, 19(3), 288-295.
46. Yassin, A. (1993). The Arab personality. Egypt: Maktabat Mapdpooly.