Quality quandaries: Efficiency improvement in a nursing department

Quality Engineering

Volumn 21, Issue 2, 2009, Pages 222-228

  Wijma, Jeanet ^a   Trip, Albert ^a   Does, Ronald J M M ^b   Bisgaard, Søren ^b,c  

^a UNIVERSITY MEDICAL CENTER GRONINGEN   (Netherlands)

^b UNIVERSITY OF AMSTERDAM   (Netherlands)

^c UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EFFICIENCY IMPROVEMENT; LEAN SIX SIGMA; LENGTH OF STAY; MEDICAL CENTER; MEDICAL ISSUES; NETHERLANDS; OPERATIONAL COSTS; QUALITY QUANDARIES;

COST REDUCTION; NURSING; WORK SIMPLIFICATION;

HOSPITALS;

EID: 70749158162     PISSN: 08982112     EISSN: 15324222     Source Type: Journal    
DOI: 10.1080/08982110902740325     Document Type: Article

References (6)

1. De Koning, H., De Mast, J. (2007). The CTQ flow-down as a conceptual model of project objectives. Quality Management Journal, 14(2):19-28.
2. De Koning, H., Verver, J., Van den Heuvel, J., Bisgaard, S., Does, R. (2006). Lean Six Sigma in healthcare. Journal of Healthcare Quality 28(2):4-11.
3. Does, R. J. M. M., Vermaat, T. M. B., De Koning, H., Bisgaard, S., Van den Heuvel, J. (2006). Standardizing health care projects. Six Sigma Forum Magazine, 6(1):14-23.
4. Does, R. J. M. M., Vermaat, T. M. B., Verver, J. P. S., Bisgaard, S., Van den Heuvel, J. (2009). Reducing start time delays in operating rooms. Journal of Quality Technology, 41(1):95-109.
5. George, M. (2003). Lean Six Sigma for Service. New York: McGraw-Hill.
6. Liker, J. K. (2004). The Toyota Way. New York: McGraw-Hill.