Governance of shared service centers in public administration: Dilemma's and trade-offs

ACM International Conference Proceeding Series

Volumn , Issue , 2006, Pages 354-363

  Wagenaar, René W ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

e government; Governance; Human resource management; Organizational design; Process innovation; Public administration; Shared service centers

Indexed keywords

BEST PRACTICE; CENTRAL GOVERNMENT; COMPLEX TASK; E-GOVERNMENT; EMPIRICAL RESEARCH; IMPLEMENTATION STRATEGIES; IT SYSTEM; KNOWLEDGE ACCUMULATION; OPERATIONAL COSTS; ORGANIZATIONAL DESIGNS; PUBLIC ADMINISTRATION; SERVICE PROVISIONING; SHARED SERVICE CENTER; STRATEGIC CHOICE; TOPDOWN;

COST REDUCTION; ELECTRONIC COMMERCE; HUMAN RESOURCE MANAGEMENT; INNOVATION; INTERNET; LEAD; LEGACY SYSTEMS; NATURAL RESOURCES MANAGEMENT; RESOURCE ALLOCATION; RISK PERCEPTION;

GOVERNMENT DATA PROCESSING;

EID: 70450210310     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1151454.1151513     Document Type: Conference Paper

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