Customer-defined service level agreements for composite applications

Enterprise Information Systems

Volumn 3, Issue 3, 2009, Pages 369-391

  Unger, Tobias ^a   Mietzner, Ralph ^a   Leymann, Frank ^a  

^a UNIVERSITY OF STUTTGART   (Germany)

Author keywords

Composite applications; Disaggregation; Outsourcing; QoS; Quality of service; SaaS; Service level agreements; SLA; Software as a service

Indexed keywords

APPLICATION COMPONENTS; APPLICATION MODELS; BUSINESS NEEDS; DISAGGREGATION; KEY FACTORS; LEVEL OF SERVICE; NON FUNCTIONAL PROPERTIES; QOS REQUIREMENTS; SAAS; SERVICE LEVEL AGREEMENTS; SERVICE LEVELS; SERVICE PROVIDER; SOFTWARE AS A SERVICE;

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; OCEAN CURRENTS; OUTSOURCING; QUALITY CONTROL; SALES; TELECOMMUNICATION SERVICES;

QUALITY OF SERVICE;

EID: 70449686053     PISSN: 17517575     EISSN: 17517583     Source Type: Journal    
DOI: 10.1080/17517570903033431     Document Type: Article

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